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- Tasks: Be the first point of contact for customers and manage vehicle maintenance bookings.
- Company: Join Yeomans Nissan Plymouth, a trusted family-run business with 35 sites.
- Benefits: Enjoy a competitive salary and a modern, supportive work environment.
- Why this job: Make a real impact in customer service while working with a leading brand.
- Qualifications: Strong communication skills and a full driving licence are essential; experience is a bonus.
- Other info: A passion for excellence and IT literacy will help you thrive in this role.
The predicted salary is between 24000 - 36000 £ per year.
SERVICE ADVISOR – YEOMANS NISSAN PLYMOUTH
Are you ready to be the first point of contact for our customers and a key part of the Nissan journey? We have a fantastic opportunity for a Service Advisor to join our dynamic team at Yeomans Nissan Plymouth.
As a family-run business with 35 sites, the Yeomans Group is built on a foundation of trust and service. In this role, you’ll be a vital link in our aftersales department, ensuring every customer who visits our Nissan dealership feels confident and cared for. If you’re a friendly, positive communicator with a passion for excellence, you\’re exactly who we\’re looking for.
Key Responsibilities
- Proactively manage customer communications, handling calls to schedule vehicle maintenance.
- Drive workshop bookings by effectively converting inquiries into confirmed appointments.
- Provide a seamless and outstanding customer service experience from start to finish.
- Use your expertise to understand customer needs and recommend the most appropriate products and services.
About You
We are seeking a highly motivated and professional individual with excellent interpersonal skills. While experience in a similar role is a bonus, it’s not essential. A passion for customer service and a self-motivated attitude are the keys to your success.
- A full, valid driving licence is essential for this position.
- You must have strong IT literacy and the ability to thrive in a fast-paced environment.
- You possess the drive to take the initiative and deliver a high standard of customer care.
In return, we offer a highly competitive salary and a modern, supportive working environment. If you are ready to drive your career forward with a leading brand, we would love to hear from you. To apply, please send your CV and a brief covering letter to steven.herbert@yeomans.co.uk, explaining why you are a great fit for this role.
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Service Advisor employer: Yeomans
Contact Detail:
Yeomans Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with Nissan's products and services. Understanding the brand will not only help you communicate effectively with customers but also demonstrate your genuine interest in the role during any interviews.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family. Role-playing different scenarios can help you feel more confident in handling customer inquiries and complaints, which is crucial for a Service Advisor.
✨Tip Number 3
Network with current or former employees of Yeomans Nissan Plymouth. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare questions to ask during the interview about the team dynamics and customer service philosophy at Yeomans. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a brief covering letter that showcases your passion for customer service and your interpersonal skills. Use specific examples from your past experiences to demonstrate how you can contribute to the team at Yeomans Nissan Plymouth.
Highlight Relevant Experience: In your CV, emphasise any previous roles where you provided customer service or managed communications. Even if you lack direct experience as a Service Advisor, showcase transferable skills that would make you a great fit for the role.
Proofread Your Application: Before submitting your CV and cover letter, double-check for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Yeomans
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share examples of how you've gone above and beyond for customers in the past, as this role is all about ensuring a positive experience.
✨Demonstrate Strong Communication Skills
As a Service Advisor, you'll be the first point of contact for customers. Practice clear and friendly communication, and be prepared to discuss how you would handle various customer interactions, including scheduling and addressing concerns.
✨Highlight Your IT Literacy
Since strong IT skills are essential for this position, be ready to discuss your experience with relevant software or systems. If you have any specific examples of how you've used technology to improve customer service, share those too!
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities and customer service approach. Think of situations where you successfully managed customer expectations or resolved issues, and be ready to explain your thought process.