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For Companies At a Glance
- Tasks: Achieve sales targets and build strong customer relationships in the motor parts sector.
- Company: Join TPS Cornwall, a leading player in the motor parts industry.
- Benefits: Dynamic work environment with opportunities for growth and development.
- Other info: Passionate individuals encouraged to apply; UK work eligibility required.
- Why this job: Be part of a team that values innovation and customer satisfaction.
- Qualifications: Experience in sales or customer service with excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Join our team at TPS Cornwall, we are a leading player in the motor parts sector. We are committed to delivering top-notch products and services, and we are seeking a dedicated Parts Sales Executive to contribute to our success. As a company that values innovation, collaboration, and customer satisfaction, we provide an exciting and dynamic work environment for our employees.
Job Purpose
The Parts Sales Executive is responsible for achieving sales targets, building lasting customer relationships, and providing expert knowledge and support. The role requires a professional representation of the TPS brand and a commitment to being a brand champion.
Key Responsibilities:
- Achieve personal target KPIs and revenue objectives within the designated customer sets.
- Identify and recommend parts to meet customer sales requirements accurately.
- Utilise product promotions effectively to achieve specific targets.
- Identify and capitalise on upsell opportunities to contribute to overall sales growth.
- Stay updated on new or updated parts through training courses and regular information updates.
Customer
- Always provide high-level customer service.
- Build strong relationships with clients through regular phone and email interactions.
- Ensure a high level of service by understanding customer requirements, responding to requests, and providing expert advice.
- Efficiently handle trade customers visiting the TPS Centre.
- Resolve customer concerns or complaints professionally and promptly.
Internal
- Maintain accurate customer records in compliance with the Data Protection Act.
- Communicate credit status to customers in a timely manner.
- Handle customer complaints and disputes professionally and promptly.
Communication
- Assist, support, and liaise with the warehouse team and drivers to ensure excellent customer service.
- Collaborate with the Sales Manager and others to achieve sales targets.
- Provide feedback on customer comments to improve the overall customer experience.
Systems And Processes
- Handle incoming calls and customer enquiries within SLA and strive towards achieving centre KPIs.
- Ensure proper and accurate use of all systems (e.g., EKTA/vin-lookup) for searching and ordering parts.
- Complete all required documentation accurately and promptly.
- Maintain a clean, tidy, and efficient working environment.
Key Competencies
- Knowledge of the customer buying cycle.
- Managing Self.
- Operational Effectiveness.
Experience And Knowledge
- Previous experience in a parts or distribution operation involving regular telephone contact with retail or trade customers, or experience in a fast-paced and/or telesales environment.
- Ability to build strong and trusting relationships.
- Excellent communication skills and telephone manner.
- Good IT skills.
- Demonstrates excellent attention to detail and accurate record-keeping.
If you're passionate about sales, customer satisfaction, and being part of a dynamic team, we invite you to apply for the Parts Sales Executive position at TPS Cornwall. Join us in driving success and delivering excellence in the motor parts sector.
Please note we can only accept applications from candidates who are eligible to work in the UK without Sponsorship. Verification of your Right to Work in the UK should be included with your application.
To apply, please send your CV and covering letter.
Parts Sales Exec: Grow Revenue & Build Loyal Clients in England employer: Yeomans
Contact Detail:
Yeomans Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Sales Exec: Grow Revenue & Build Loyal Clients in England
✨Tip Number 1
Get to know the company inside out! Research TPS Cornwall, their products, and their customer service approach. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your pitch! Think about how you can highlight your sales experience and customer service skills. Role-play with a friend or in front of the mirror to boost your confidence before the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds.
We think you need these skills to ace Parts Sales Exec: Grow Revenue & Build Loyal Clients in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Parts Sales Executive role. Highlight any previous experience in sales or customer service, especially in the motor parts sector, to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about sales and customer satisfaction. Share specific examples of how you've built strong relationships with clients in the past.
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers, make sure your application demonstrates your excellent communication skills. Whether it's through your writing style or the way you present your experiences, let us see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Yeomans
✨Know Your Products Inside Out
Make sure you’re familiar with the motor parts you'll be selling. Research common parts, their uses, and any recent innovations in the industry. This knowledge will help you answer questions confidently and demonstrate your expertise during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved complaints or built strong relationships with clients. This will show that you understand the importance of high-level customer service in this role.
✨Practice Your Sales Techniques
Brush up on your sales strategies, especially around upselling and meeting KPIs. Be ready to discuss how you’ve achieved sales targets before and how you plan to do so in this new role. This will highlight your ability to contribute to revenue growth.
✨Be Ready to Discuss Team Collaboration
Since the role involves working closely with the warehouse team and Sales Manager, think of examples where you’ve successfully collaborated with others. Highlight your communication skills and how they’ve helped you achieve common goals in previous positions.