At a Glance
- Tasks: Achieve sales targets and build strong customer relationships in the motor parts sector.
- Company: Join TPS Cornwall, a leading player in the motor parts industry.
- Benefits: Dynamic work environment with opportunities for growth and development.
- Other info: Passionate individuals encouraged to apply; UK work eligibility required.
- Why this job: Be part of a team that values innovation and customer satisfaction.
- Qualifications: Experience in sales or customer service with excellent communication skills.
The predicted salary is between 25000 - 35000 € per year.
Join our team at TPS Cornwall, we are a leading player in the motor parts sector. We are committed to delivering top-notch products and services, and we are seeking a dedicated Parts Sales Executive to contribute to our success. As a company that values innovation, collaboration, and customer satisfaction, we provide an exciting and dynamic work environment for our employees.
Job Purpose
The Parts Sales Executive is responsible for achieving sales targets, building lasting customer relationships, and providing expert knowledge and support. The role requires a professional representation of the TPS brand and a commitment to being a brand champion.
Key Responsibilities
- Achieve personal target KPIs and revenue objectives within the designated customer sets.
- Identify and recommend parts to meet customer sales requirements accurately.
- Utilise product promotions effectively to achieve specific targets.
- Identify and capitalise on upsell opportunities to contribute to overall sales growth.
- Stay updated on new or updated parts through training courses and regular information updates.
Customer
- Always provide high-level customer service.
- Build strong relationships with clients through regular phone and email interactions.
- Ensure a high level of service by understanding customer requirements, responding to requests, and providing expert advice.
- Efficiently handle trade customers visiting the TPS Centre.
- Resolve customer concerns or complaints professionally and promptly.
Internal
- Maintain accurate customer records in compliance with the Data Protection Act.
- Communicate credit status to customers in a timely manner.
- Handle customer complaints and disputes professionally and promptly.
Communication
- Assist, support, and liaise with the warehouse team and drivers to ensure excellent customer service.
- Collaborate with the Sales Manager and others to achieve sales targets.
- Provide feedback on customer comments to improve the overall customer experience.
Systems And Processes
- Handle incoming calls and customer enquiries within SLA and strive towards achieving centre KPIs.
- Ensure proper and accurate use of all systems (e.g., EKTA/vin-lookup) for searching and ordering parts.
- Complete all required documentation accurately and promptly.
- Maintain a clean, tidy, and efficient working environment.
Key Competencies
- Customer Experience
- Knowledge of the customer buying cycle
- Managing Self
- Operational Effectiveness
Experience And Knowledge
- Previous experience in a parts or distribution operation involving regular telephone contact with retail or trade customers, or experience in a fast-paced and/or telesales environment.
- Ability to build strong and trusting relationships.
- Excellent communication skills and telephone manner.
- Good IT skills.
- Demonstrates excellent attention to detail and accurate record-keeping.
If you're passionate about sales, customer satisfaction, and being part of a dynamic team, we invite you to apply for the Parts Sales Executive position at TPS Cornwall. Join us in driving success and delivering excellence in the motor parts sector.
Please note we can only accept applications from candidates who are eligible to work in the UK without Sponsorship. Verification of your Right to Work in the UK should be included with your application. To apply, please send your CV and covering letter to lee.beighton@yeomans.co.uk.
TPS Parts Sales Executive in Cornwall employer: Yeomans
At TPS Cornwall, we pride ourselves on being a leading player in the motor parts sector, offering a vibrant and collaborative work environment that fosters innovation and customer satisfaction. As a Parts Sales Executive, you will benefit from ongoing training and development opportunities, ensuring your professional growth while contributing to our success. Join us to be part of a dynamic team that values your expertise and dedication, all within the beautiful setting of Cornwall.
StudySmarter Expert Advice🤫
We think this is how you could land TPS Parts Sales Executive in Cornwall
✨Tip Number 1
Get to know the company inside out! Research TPS Cornwall, their products, and their values. This way, when you get that interview, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to sales and customer service. Role-play with a friend or in front of the mirror to boost your confidence and nail those responses.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the company culture and what it takes to succeed as a Parts Sales Executive.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds!
We think you need these skills to ace TPS Parts Sales Executive in Cornwall
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Parts Sales Executive role. Highlight your relevant experience in sales and customer service, and don’t forget to mention any specific knowledge of motor parts or distribution operations.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for sales and customer satisfaction. Mention how you can contribute to TPS Cornwall’s success and why you’re excited about this opportunity.
Show Off Your Communication Skills:Since the role involves building strong relationships with customers, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional while still being personable.
Follow Application Instructions:Don’t forget to follow the application instructions carefully! Send your CV and cover letter to the specified email address and include verification of your Right to Work in the UK. We want to see you succeed!
How to prepare for a job interview at Yeomans
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with the motor parts sector and the specific products TPS Cornwall offers. This knowledge will help you answer questions confidently and demonstrate your expertise, showing that you can be a brand champion.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight situations where you built strong relationships or resolved complaints effectively. This will show that you understand the importance of customer satisfaction in the Parts Sales Executive role.
✨Practice Your Sales Techniques
Brush up on your sales strategies, especially around upselling and meeting KPIs. Be ready to discuss how you’ve achieved sales targets in the past and how you plan to do so at TPS. This will demonstrate your commitment to driving sales growth.
✨Be Ready for Role-Playing Scenarios
Expect to engage in role-playing during the interview, where you might have to handle a customer inquiry or complaint. Practising these scenarios beforehand will help you respond professionally and promptly, showcasing your ability to handle real-life situations.
