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- Tasks: Handle customer calls, book services, and upsell products in a fast-paced environment.
- Company: Join Yeomans Skoda Bridgwater, a team dedicated to exceptional customer service.
- Benefits: Enjoy a competitive salary, 25 days holiday, and a supportive workplace.
- Why this job: Be part of a growing team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and IT literacy are essential.
- Other info: Great opportunities for personal development and teamwork.
The predicted salary is between 24000 - 36000 £ per year.
We are expanding our Bridgwater Service Department to meet increased customer demand and are looking for a highly motivated Service Advisor to join our team. At Yeomans, we pride ourselves on excellent customer service, ensuring our customers are extremely satisfied with their experience. This customer‑focused role requires exceptional communication skills, the ability to follow procedures in a busy environment, and IT literacy. A key part of the position involves telephone call handling.
Responsibilities
- Making and receiving calls to and from customers whose vehicles require maintenance
- Converting these contacts into workshop bookings
- Appropriately upselling related products and services as applicable
- Working independently and showing initiative
Benefits
- Competitive salary package
- Workplace pension (salary exchange option)
- 25 days holiday plus bank holidays
- Refer a friend rewards
- Discounted sales, MOT, products, parts & servicing
- Bonus scheme
- Supportive working environment
The successful Service Advisor will be smartly presented, conscientious, and possess excellent communication skills. We seek an individual who is highly organised, efficient, builds rapport with customers, and develops strong working relationships with the wider team.
If this sounds like the position for you, please send your CV and cover letter to tom.kurz@yeomans.co.uk.
Service Advisor in Bridgwater employer: Yeomans
Contact Detail:
Yeomans Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Bridgwater
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Yeomans Skoda Bridgwater. Understand their values and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to handle calls and interact with customers daily. Try role-playing with a friend or family member to get comfortable with common scenarios you might face in the role.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed multiple tasks or prioritised effectively in a busy environment. This will demonstrate that you can thrive in the fast-paced world of service advising.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Advisor in Bridgwater
Some tips for your application 🫡
Craft a Stellar CV: Your CV is your first impression, so make it count! Highlight your customer service experience and any relevant skills that match the Service Advisor role. Keep it clear, concise, and tailored to what we’re looking for.
Nail the Cover Letter: This is your chance to show us your personality! Explain why you’re passionate about customer service and how your skills align with our needs. Don’t forget to mention your ability to handle calls and upsell products!
Show Off Your Communication Skills: Since this role involves a lot of phone handling, make sure your written application reflects your communication prowess. Use a friendly tone and be professional – we want to see how you connect with customers even in writing!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, it shows us you’re keen on joining our team at Yeomans!
How to prepare for a job interview at Yeomans
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Advisor inside out. Familiarise yourself with common customer queries and the services offered by Yeomans Skoda. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since this role heavily relies on communication, practice articulating your thoughts clearly. You could role-play with a friend or family member, simulating customer interactions. This will help you feel more comfortable handling calls and upselling products during the interview.
✨Show Off Your Organisational Skills
Being organised is key for a Service Advisor. Prepare examples from your past experiences where you successfully managed multiple tasks or handled a busy environment. This will demonstrate your ability to thrive under pressure and keep everything running smoothly.
✨Dress to Impress
First impressions matter! Make sure to dress smartly for your interview. A professional appearance not only shows respect for the interviewers but also reflects the conscientious attitude that Yeomans Skoda values in their team members.
