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- Tasks: Engage with customers, book vehicles, and ensure top-notch service delivery.
- Company: Join a family-owned business known for exceptional customer service.
- Benefits: Competitive pay, supportive team environment, and opportunities for growth.
- Other info: Fast-paced role with a focus on customer satisfaction and teamwork.
- Why this job: Be the friendly face of our service department and make customers smile.
- Qualifications: Strong communication skills and IT literacy are essential.
The predicted salary is between 25000 - 30000 £ per year.
Are you a driven, enthusiastic and motivated Service Advisor? Do you thrive in a fast-paced environment? Can you deliver world class customer service? Would you like the opportunity to work for a family owned business? We are looking to recruit an Experience Service Advisor for our Service Department at Yeomans Mazda in Worthing.
At Yeomans, we take great pride in our excellent customer service, working hard to ensure our customers are extremely satisfied with their experience. We always aim to meet or exceed our customers' expectations by understanding exactly what they need and suggesting the most appropriate solution. If you enjoy engaging with customers in a helpful, friendly and positive manner, this could be the perfect position for you!
This customer focused role requires exceptional communication skills with the ability to follow procedures and instructions in a busy working environment. With a key element of the position focused on telephone call handling, previous experience in telephone communications, as well as skills in IT literacy, are essential.
Responsibilities:- Meeting and greeting customers in a friendly and courteous manner throughout the day.
- Booking vehicles into the technical workshop.
- Liaising with the technical workshop to keep track of the vehicles' progress and ensuring the vehicle is ready at the promised time.
- Providing exceptional customer service, including establishing customers' onward travel arrangements, updating customers whilst their vehicle is in our workshop, handing over vehicles after service work and maintaining ongoing relationships.
- Maintaining thorough product expertise and updating your knowledge through manufacturer led training.
- Adopting a professional approach regarding the sale of repairs required.
- Maintaining good housekeeping standards and orderly administration of your work.
Service Advisor employer: Yeomans Ltd
Contact Detail:
Yeomans Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company! Research Yeomans Mazda and understand their values and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, try role-playing scenarios with friends or family. This will help you feel more confident when handling calls and face-to-face interactions.
✨Tip Number 3
Be proactive during the interview! Prepare questions that show your enthusiasm for the role and the company. Ask about their customer service strategies or how they handle customer feedback – it’ll show you’re serious about making a positive impact.
✨Tip Number 4
Apply through our website! We want to see your application come through directly, so make sure you submit it on our site. It’s the best way to ensure we get your details and can consider you for the Service Advisor position.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're not just looking for a job, but that you're genuinely excited about the opportunity to work with us at Yeomans Mazda.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or as a Service Advisor. We love seeing how your skills align with what we do, so don’t be shy about sharing specific examples of how you've excelled in similar roles.
Keep It Professional Yet Friendly: Remember, we’re all about delivering world-class customer service! Your application should reflect that same friendly and positive attitude. Use a conversational tone while maintaining professionalism to show us you’d fit right in with our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our family-owned business!
How to prepare for a job interview at Yeomans Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge about Yeomans Mazda and their commitment to customer service. Familiarise yourself with their services and any recent news or updates. This will show that you're genuinely interested in the company and ready to contribute.
✨Practice Your Communication Skills
Since this role heavily relies on communication, practice how you would handle common customer scenarios. Think about how you'd greet customers, book vehicles, and update them on their vehicle's progress. Clear and friendly communication is key!
✨Showcase Your IT Skills
As IT literacy is essential for this position, be prepared to discuss your experience with relevant software or systems. If you have examples of how you've used technology to improve customer service or streamline processes, share those during the interview.
✨Demonstrate Your Customer Focus
Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to build relationships and ensure customer satisfaction, as this aligns perfectly with what Yeomans Mazda values in their Service Advisors.