At a Glance
- Tasks: Engage with customers, book vehicles, and ensure exceptional service throughout their experience.
- Company: Join Yeomans Mazda, a leader in customer satisfaction and service excellence.
- Benefits: Enjoy 25 days holiday, a pension scheme, and discounts on services and products.
- Other info: Dynamic work environment with opportunities for growth and training.
- Why this job: Be the friendly face of Mazda, making a real difference in customer experiences.
- Qualifications: Strong communication skills and IT literacy are essential for this role.
The predicted salary is between 25000 - 32000 € per year.
We are looking to recruit a Service Advisor for our Service Department at Yeomans Mazda in Worthing. At Yeomans, we take great pride in our excellent customer service, working hard to ensure our customers are extremely satisfied with their experience. We always aim to meet or exceed our customers' expectations by understanding exactly what they need and suggesting the most appropriate solution. If you enjoy engaging with customers in a helpful, friendly and positive manner, this could be the perfect position for you!
This customer focused role requires exceptional communication skills with the ability to follow procedures and instructions in a busy working environment. With a key element of the position focused on telephone call handling, previous experience in telephone communications, as well as skills in IT literacy, are essential.
Key responsibilities:- Meeting and greeting customers in a friendly and courteous manner throughout the day
- Booking vehicles into the technical workshop
- Liaising with the technical workshop to keep track of the vehicles' progress and ensuring the vehicle is ready at the promised time
- Providing exceptional customer service, including establishing customers' onward travel arrangements, updating customers whilst their vehicle is in our workshop, handing over vehicles after service work and maintaining ongoing relationships
- Maintaining thorough product expertise and updating your knowledge through manufacturer led training
- Adopting a professional approach regarding the sale of repairs required
- Maintaining good housekeeping standards and orderly administration of your work
- Workplace pension (salary exchange option)
- 25 days holiday plus bank holidays
- Refer a friend rewards
- Discounted sales, MOT, products, parts & servicing
- Bonus scheme
Service Advisor - Mazda in Worthing employer: Yeomans Limited
At Yeomans Mazda in Worthing, we pride ourselves on fostering a supportive and dynamic work environment where exceptional customer service is at the heart of everything we do. As a Service Advisor, you will benefit from competitive salary packages, generous holiday allowances, and opportunities for professional development through manufacturer-led training, all while being part of a friendly team that values your contributions and encourages growth.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor - Mazda in Worthing
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Yeomans Mazda. Understand their values and customer service approach. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, try role-playing common scenarios with a friend. This will help you feel more confident when handling calls and interacting with customers during the interview.
✨Tip Number 3
Show off your IT skills! Be ready to discuss your experience with any relevant software or systems. If you’ve used specific tools in previous jobs, mention them. It’ll demonstrate that you’re tech-savvy and can adapt quickly to their systems.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Service Advisor - Mazda in Worthing
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We love candidates who can demonstrate their ability to engage with customers in a friendly and positive manner, just like we do at Yeomans Mazda!
Tailor Your Application:Don’t just send the same CV everywhere! Tailor your application to reflect the specific skills and experiences that match the Service Advisor role. We want to see how you fit into our team and culture.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Yeomans Limited
✨Know Your Stuff
Make sure you brush up on Mazda's products and services. Familiarise yourself with their latest models and any recent updates. This will show that you're genuinely interested in the brand and can engage customers with confidence.
✨Practice Your People Skills
Since this role is all about customer interaction, practice your communication skills. Role-play common scenarios you might face as a Service Advisor, like handling customer queries or explaining service options. The more comfortable you are, the better you'll perform!
✨Showcase Your IT Skills
As the job requires IT literacy, be prepared to discuss your experience with relevant software or systems. If you’ve used any specific tools for booking or tracking services, mention them. It’ll help demonstrate your capability to handle the administrative side of the role.
✨Be Ready for Situational Questions
Expect questions that assess how you would handle specific situations, like dealing with an unhappy customer or managing multiple tasks at once. Think of examples from your past experiences that highlight your problem-solving skills and ability to stay calm under pressure.
