At a Glance
- Tasks: Engage with customers, book vehicles, and support the service team in a dynamic environment.
- Company: Join a family-owned business known for excellent customer service.
- Benefits: Enjoy 25 days holiday, a bonus scheme, and discounts on services.
- Other info: Opportunity for career development in a supportive workplace.
- Why this job: Be part of a team that values customer satisfaction and personal growth.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 25000 - 32000 € per year.
Are you a driven, enthusiastic and motivated Service Administrator? Do you thrive in a fast-paced environment? Can you deliver world class customer service? Would you like the opportunity to work for a family owned business?
We are looking to recruit a Service Administrator for our Service Department at Yeomans PEUGEOT in Worthing. At Yeomans, we take great pride in our excellent customer service, working hard to ensure our customers are extremely satisfied with their experience. We always aim to meet or exceed our customers' expectations by understanding exactly what they need and suggesting the most appropriate solution. If you enjoy engaging with customers in a helpful, friendly and positive manner, this could be the perfect position for you!
This customer focused role requires exceptional communication skills with the ability to follow procedures and instructions in a busy working environment. With a key element of the position focused on telephone call handling, previous experience in telephone communications, as well as skills in IT literacy, are essential.
Key responsibilities:- Meeting and greeting customers in a friendly and courteous manner throughout the day
- Booking vehicles into the technical workshop
- Maintaining thorough product expertise and updating your knowledge through manufacturer led training
- Adopting a professional approach regarding the sale of repairs required
- Maintaining good housekeeping standards and orderly administration of your work
- Daily admin duties - job card prep, support for service team, follow up calls
- Detail orientated & well organised
- Strong communication and interpersonal skills, with the ability to communicate effectively face to face, over the phone and via email
- Excellent communication skills
- Thorough and able to work with defined processes and guidelines
- Workplace pension (salary exchange option)
- 25 days holiday plus bank holidays
- Refer a friend rewards
- Discounted sales, MOT, products, parts & servicing
- Bonus scheme
- Competitive salary
Service Administrator - PEUGEOT in Worthing employer: Yeomans Limited
At Yeomans PEUGEOT, we pride ourselves on being a family-owned business that values exceptional customer service and employee satisfaction. Our vibrant work culture fosters growth and development, offering comprehensive training and a supportive environment where your contributions are recognised and rewarded. With competitive salaries, generous holiday allowances, and unique benefits like discounted services and a bonus scheme, joining our team in Worthing means becoming part of a dedicated family committed to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator - PEUGEOT in Worthing
✨Tip Number 1
Get to know the company! Research Yeomans PEUGEOT and understand their values and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing with a friend or family member. This will help you feel more confident when handling calls and face-to-face interactions.
✨Tip Number 3
Be proactive during the interview! Prepare some questions about the role and the team dynamics. This shows that you're engaged and ready to contribute to the positive environment at Yeomans.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re tech-savvy and comfortable with online processes, which is key for this role.
We think you need these skills to ace Service Administrator - PEUGEOT in Worthing
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through. We want to see that you're not just looking for a job, but that you're excited about the opportunity to work with us at Yeomans PEUGEOT!
Tailor Your CV:Make sure your CV highlights relevant experience, especially in admin roles or customer service. We love seeing how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to read and understand. This will show us that you can communicate effectively, which is key for the role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Yeomans Limited
✨Know Your Stuff
Make sure you brush up on your knowledge about PEUGEOT and the specific services they offer. Familiarise yourself with their customer service ethos and be ready to discuss how you can contribute to maintaining their high standards.
✨Showcase Your Communication Skills
Since this role heavily relies on communication, practice articulating your thoughts clearly. Prepare examples of how you've successfully handled customer interactions in the past, especially over the phone, as this will demonstrate your ability to thrive in a busy environment.
✨Be Organised and Detail-Oriented
Bring along any relevant documents that showcase your organisational skills, like previous job cards or admin tasks you've managed. During the interview, highlight your attention to detail and how it has positively impacted your work in the past.
✨Engage with Enthusiasm
Let your passion for customer service shine through! Be friendly and approachable during the interview, and express your eagerness to join a family-owned business that values customer satisfaction. This will help you stand out as a motivated candidate.
