At a Glance
- Tasks: Engage with customers, book vehicles, and ensure top-notch service delivery.
- Company: Join a family-owned business known for exceptional customer service.
- Benefits: Enjoy 25 days holiday, pension scheme, and discounts on services.
- Other info: Opportunity for training and career advancement in a supportive environment.
- Why this job: Be part of a dynamic team that values customer satisfaction and personal growth.
- Qualifications: Strong communication skills and IT literacy required.
The predicted salary is between 25000 - 35000 £ per year.
Are you a driven, enthusiastic and motivated Service Advisor? Do you thrive in a fast-paced environment? Can you deliver world class customer service? Would you like the opportunity to work for a family owned business?
We are looking to recruit an Experience Service Advisor for our Service Department at Yeomans Nissan in Worthing. At Yeomans, we take great pride in our excellent customer service, working hard to ensure our customers are extremely satisfied with their experience. We always aim to meet or exceed our customers' expectations by understanding exactly what they need and suggesting the most appropriate solution. If you enjoy engaging with customers in a helpful, friendly and positive manner, this could be the perfect position for you!
This customer focused role requires exceptional communication skills with the ability to follow procedures and instructions in a busy working environment. With a key element of the position focused on telephone call handling, previous experience in telephone communications, as well as skills in IT literacy, are essential.
Key responsibilities:- Meeting and greeting customers in a friendly and courteous manner throughout the day
- Booking vehicles into the technical workshop
- Liaising with the technical workshop to keep track of the vehicles' progress and ensuring the vehicle is ready at the promised time
- Providing exceptional customer service, including establishing customers' onward travel arrangements, updating customers whilst their vehicle is in our workshop, handing over vehicles after service work and maintaining ongoing relationships
- Maintaining thorough product expertise and updating your knowledge through manufacturer led training
- Adopting a professional approach regarding the sale of repairs required
- Maintaining good housekeeping standards and orderly administration of your work
- Workplace pension (salary exchange option)
- 25 days holiday plus bank holidays
- Refer a friend rewards
- Discounted sales, MOT, products, parts & servicing
- Bonus scheme
Experienced Service Advisor - Nissan in Worthing employer: Yeomans Limited
At Yeomans Nissan in Worthing, we pride ourselves on being a family-owned business that values exceptional customer service and employee satisfaction. Our supportive work culture fosters growth and development, offering comprehensive training and a competitive benefits package, including 25 days of holiday and a bonus scheme. Join us to be part of a dynamic team where your contributions are recognised and rewarded, making every day at work meaningful and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Experienced Service Advisor - Nissan in Worthing
✨Tip Number 1
Get to know the company! Research Yeomans Nissan and understand their values and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, try role-playing scenarios with friends or family. This will boost your confidence and help you handle those tricky customer interactions like a pro.
✨Tip Number 3
Be proactive during the interview! Prepare questions that show your enthusiasm for the role and the company. Ask about their customer service strategies or how they maintain relationships with clients – it’ll make you stand out!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Experienced Service Advisor - Nissan in Worthing
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through. We want to see that you're not just looking for a job, but that you're excited about the opportunity to work with us at Yeomans Nissan!
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in customer service and communication. We love seeing how your skills align with what we’re looking for, so don’t hold back on showcasing your achievements!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly!
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Yeomans Limited
✨Know Your Stuff
Make sure you brush up on Nissan's products and services. Familiarise yourself with the latest models, features, and any recent news about the brand. This will show your enthusiasm and commitment to the role.
✨Customer Service is Key
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you went above and beyond for a customer, as this role is all about creating positive experiences.
✨Practice Your Communication Skills
Since this position involves a lot of telephone communication, practice clear and friendly phone etiquette. You might even want to do a mock call with a friend to get comfortable with handling customer inquiries.
✨Show Your Team Spirit
This role requires liaising with the technical workshop and other team members. Be ready to discuss how you work well in a team and share examples of how you've collaborated effectively in previous jobs.
