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- Tasks: Engage with customers, book vehicles, and ensure exceptional service throughout their experience.
- Company: Yeomans Mazda, known for outstanding customer service and a friendly atmosphere.
- Benefits: Competitive salary, 25 days holiday, pension scheme, and discounts on services.
- Other info: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction every day.
- Qualifications: Strong communication skills and IT literacy; previous customer service experience is a plus.
The predicted salary is between 25000 - 35000 £ per year.
We are looking to recruit an Experience Service Advisor for our Service Department at Yeomans Mazda in Worthing. At Yeomans, we take great pride in our excellent customer service, working hard to ensure our customers are extremely satisfied with their experience. We always aim to meet or exceed our customers' expectations by understanding exactly what they need and suggesting the most appropriate solution. If you enjoy engaging with customers in a helpful, friendly and positive manner, this could be the perfect position for you!
This customer focused role requires exceptional communication skills with the ability to follow procedures and instructions in a busy working environment. With a key element of the position focused on telephone call handling, previous experience in telephone communications, as well as skills in IT literacy, are essential.
Key responsibilities:- Meeting and greeting customers in a friendly and courteous manner throughout the day
- Booking vehicles into the technical workshop
- Liaising with the technical workshop to keep track of the vehicles' progress and ensuring the vehicle is ready at the promised time
- Providing exceptional customer service, including establishing customers' onward travel arrangements, updating customers whilst their vehicle is in our workshop, handing over vehicles after service work and maintaining ongoing relationships
- Maintaining thorough product expertise and updating your knowledge through manufacturer led training
- Adopting a professional approach regarding the sale of repairs required
- Maintaining good housekeeping standards and orderly administration of your work
- Workplace pension (salary exchange option)
- 25 days holiday plus bank holidays
- Refer a friend rewards
- Discounted sales, MOT, products, parts & servicing
- Bonus scheme
Experienced Service Advisor - Mazda in Worthing employer: Yeomans Limited
Contact Detail:
Yeomans Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experienced Service Advisor - Mazda in Worthing
✨Tip Number 1
Get to know the company! Research Yeomans Mazda and understand their values and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, try role-playing common scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Tip Number 3
Prepare questions to ask during the interview. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you. Think about what you want to know regarding the team dynamics or training opportunities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Experienced Service Advisor - Mazda in Worthing
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to meet customer needs, so share specific examples that showcase your friendly and helpful approach.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key responsibilities mentioned in the job description. We love seeing candidates who understand what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your communication skills shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at Yeomans Mazda!
How to prepare for a job interview at Yeomans Limited
✨Know Your Stuff
Make sure you brush up on Mazda's products and services. Familiarise yourself with their latest models and any recent updates in the automotive industry. This will show your genuine interest and help you answer questions confidently.
✨Customer Service Focus
Prepare examples of how you've provided exceptional customer service in the past. Think about specific situations where you went above and beyond to meet a customer's needs. This is crucial for a role that revolves around customer satisfaction.
✨Communication is Key
Since this role involves a lot of telephone communication, practice your phone etiquette. Be ready to demonstrate how you handle calls, manage customer queries, and keep a friendly tone throughout. Role-playing with a friend can be really helpful!
✨Show Enthusiasm
Let your passion for cars and customer service shine through during the interview. A positive attitude can make a huge difference. Remember, they’re looking for someone who not only has the skills but also fits well with their team culture.