At a Glance
- Tasks: Engage with customers, book vehicles, and ensure exceptional service delivery.
- Company: Join a family-owned business that values customer satisfaction.
- Benefits: Enjoy 25 days holiday, pension options, and discounts on services.
- Other info: Opportunity for career growth in a fast-paced environment.
- Why this job: Be part of a dynamic team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and IT literacy are essential.
The predicted salary is between 25000 - 35000 € per year.
Are you a driven, enthusiastic and motivated Service Advisor? Do you thrive in a fast-paced environment? Can you deliver world class customer service? Would you like the opportunity to work for a family owned business?
We are looking to recruit a Service Advisor for our Service Department at Yeomans Indian Queens. At Yeomans, we take great pride in our excellent customer service, working hard to ensure our customers are extremely satisfied with their experience. We always aim to meet or exceed our customers' expectations by understanding exactly what they need and suggesting the most appropriate solution. If you enjoy engaging with customers in a helpful, friendly and positive manner, this could be the perfect position for you!
This customer focused role requires exceptional communication skills with the ability to follow procedures and instructions in a busy working environment. With a key element of the position focused on telephone call handling, previous experience in telephone communications, as well as skills in IT literacy, are essential.
Key responsibilities:- Meeting and greeting customers in a friendly and courteous manner throughout the day
- Booking vehicles into the technical workshop
- Liaising with the technical workshop to keep track of the vehicles' progress and ensuring the vehicle is ready at the promised time
- Providing exceptional customer service, including establishing customers' onward travel arrangements, updating customers whilst their vehicle is in our workshop, handing over vehicles after service work and maintaining ongoing relationships
- Maintaining thorough product expertise and updating your knowledge through manufacturer led training
- Adopting a professional approach regarding the sale of repairs required
- Maintaining good housekeeping standards and orderly administration of your work
- Workplace pension (salary exchange option)
- 25 days holiday plus bank holidays
- Refer a friend rewards
- Discounted sales, MOT, products, parts & servicing
- Bonus scheme
Service Advisor - Indian Queens employer: Yeomans Limited
At Yeomans Indian Queens, we pride ourselves on being a family-owned business that values exceptional customer service and employee satisfaction. Our supportive work culture fosters personal growth and development, offering comprehensive training and a competitive benefits package, including 25 days of holiday and a workplace pension. Join us in a dynamic environment where your contributions are recognised and rewarded, making every day meaningful and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor - Indian Queens
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Yeomans Indian Queens. Understand their values and customer service approach. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, make sure you can articulate your thoughts clearly. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your IT skills! Brush up on any relevant software or tools that might be used in the role. Being tech-savvy can really set you apart, especially when it comes to booking vehicles and managing customer information.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and gives you a better chance of standing out in the crowd.
We think you need these skills to ace Service Advisor - Indian Queens
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you're not just looking for any job, but that you're genuinely excited about the Service Advisor role at Yeomans.
Tailor Your CV:Make sure your CV highlights relevant experience, especially in customer service and telephone communications. We love seeing how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Yeomans Limited
✨Know Your Customer Service Basics
Make sure you brush up on your customer service skills before the interview. Think about examples from your past experiences where you went above and beyond for a customer. This will show that you understand the importance of exceptional service, which is key for a Service Advisor role.
✨Familiarise Yourself with the Company
Do a bit of research on Yeomans Indian Queens. Understand their values, what they pride themselves on, and how they operate. This will help you tailor your answers to align with their mission and demonstrate that you're genuinely interested in being part of their team.
✨Practice Your Communication Skills
Since this role involves a lot of telephone communication, practice speaking clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable discussing your experiences and handling potential customer queries.
✨Prepare Questions to Ask
Think of some insightful questions to ask at the end of your interview. This could be about the team you'll be working with, the training provided, or how success is measured in the role. It shows that you're engaged and serious about the position.
