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- Tasks: Engage with customers, book vehicles, and ensure exceptional service throughout their experience.
- Company: Join Yeomans Hyundai & Mazda, known for outstanding customer service.
- Benefits: Competitive salary, 25 days holiday, and a workplace pension.
- Other info: Dynamic work environment with opportunities for growth and training.
- Why this job: Be the friendly face that helps customers and makes their day better!
- Qualifications: Strong communication skills and IT literacy are essential.
The predicted salary is between 25000 - 32000 £ per year.
We are looking to recruit a Service Advisor for our Service Department at Yeomans Hyundai & Mazda in Bexhill. At Yeomans, we take great pride in our excellent customer service, working hard to ensure our customers are extremely satisfied with their experience. We always aim to meet or exceed our customers' expectations by understanding exactly what they need and suggesting the most appropriate solution. If you enjoy engaging with customers in a helpful, friendly and positive manner, this could be the perfect position for you!
This customer focused role requires exceptional communication skills with the ability to follow procedures and instructions in a busy working environment. With a key element of the position focused on telephone call handling, previous experience in telephone communications, as well as skills in IT literacy, are essential.
Key responsibilities:- Meeting and greeting customers in a friendly and courteous manner throughout the day
- Booking vehicles into the technical workshop
- Liaising with the technical workshop to keep track of the vehicles' progress and ensuring the vehicle is ready at the promised time
- Providing exceptional customer service, including establishing customers' onward travel arrangements, updating customers whilst their vehicle is in our workshop, handing over vehicles after service work and maintaining ongoing relationships
- Maintaining thorough product expertise and updating your knowledge through manufacturer led training
- Adopting a professional approach regarding the sale of repairs required
- Maintaining good housekeeping standards and orderly administration of your work
- Workplace pension (salary exchange option)
- 25 days holiday plus
Service Advisor - Hyundai & Mazda employer: Yeomans Limited
Contact Detail:
Yeomans Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Hyundai & Mazda
✨Tip Number 1
Get to know the company! Research Yeomans Hyundai & Mazda and understand their values and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, try role-playing common scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Tip Number 3
Be ready to showcase your IT skills! Brush up on any relevant software or tools that might be used in the role. Being tech-savvy can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Yeomans Hyundai & Mazda.
We think you need these skills to ace Service Advisor - Hyundai & Mazda
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you engage with customers and ensure their satisfaction, so share specific examples of how you've gone above and beyond in previous roles.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences that relate to the role.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their applications to us. Mention why you’re interested in working at Yeomans Hyundai & Mazda and how you can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Yeomans Limited
✨Know Your Stuff
Make sure you brush up on Hyundai and Mazda vehicles, their services, and common customer queries. Being knowledgeable will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Practice Your People Skills
Since this role is all about customer interaction, practice how you would greet customers and handle their inquiries. Role-playing with a friend can help you feel more comfortable and confident during the actual interview.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated in previous roles, especially over the phone. Highlight any experience you have in managing customer expectations and resolving issues, as this will be key for the Service Advisor position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure customer satisfaction. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.