At a Glance
- Tasks: Engage with customers, book vehicle services, and provide exceptional support.
- Company: Join Yeomans Nissan, a team dedicated to outstanding customer service.
- Benefits: Enjoy competitive pay, 25 days leave, and discounts on vehicles and services.
- Other info: Dynamic work environment with comprehensive training and career growth opportunities.
- Why this job: Be the friendly face of our service team and make customers smile.
- Qualifications: Excellent communication skills and previous customer service experience required.
The predicted salary is between 25000 - 32000 £ per year.
We are currently looking for a highly motivated Service Advisor to join our growing team at Yeomans Nissan in Portsmouth. At Yeomans, we take great pride in our excellent customer service, working hard to ensure our customers are extremely satisfied with their experience. We always aim to meet or exceed our customers' expectations by understanding exactly what they need and suggesting the most appropriate solution. If you enjoy engaging with customers in a helpful, friendly and positive manner, and have previous experience in a similar role, this could be the perfect position for you!
This customer focused role requires exceptional communication skills with the ability to follow procedures and instructions in a busy working environment. With a key element of the position focused around telephone call handling, previous experience in telephone communications, as well as skills in IT literacy are essential.
What will I be responsible for?- Making and receiving calls, to and from our customers whose vehicles require maintenance attention and converting these contacts into workshop bookings
- Meeting and greeting customers in a friendly and courteous manner throughout the day
- Booking vehicles into the technical workshop
- Liaising with the technical workshop to keep track of the vehicles' progress and ensuring the vehicle is ready at the promised time
- Providing exceptional customer service, including establishing customers' onward travel arrangements, updating customers whilst their vehicle is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers
- Maintaining thorough product expertise and updating your knowledge through manufacturer led training
- Adopting a professional approach regarding the sale of repairs required
- Maintaining good housekeeping standards and orderly administration of your work
- Appropriately upselling related products and services as applicable
The successful Service Advisor will need to be smartly presented, conscientious and possess excellent communication skills. We are looking for an individual who is highly organised and efficient, whilst having the ability to build a rapport with our valued customers and develop strong and open working relationships with the wider team. Good interpersonal skills are key to your success in the role, as is your ability to work from your own initiative.
Benefits- Competitive remuneration packages
- 25 days annual leave and 8 bank / public holidays
- Company Car for business and private use (specific roles only)
- Life assurance benefit, includes access to a wellbeing and lifestyle app and free, confidential counselling sessions
- Comprehensive training programmes
- Recruitment referral scheme
- Employee assistance programme via BEN
- Discount on vehicles, servicing, and parts for immediate family
- Gym Discounts
- Recognition initiatives
