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- Tasks: Engage with customers, book vehicles, and ensure exceptional service throughout their experience.
- Company: Yeomans Mazda, known for outstanding customer service and a friendly atmosphere.
- Benefits: Competitive salary, 25 days holiday, pension scheme, and discounts on services.
- Other info: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction every day.
- Qualifications: Strong communication skills and IT literacy, with experience in customer service preferred.
The predicted salary is between 30000 - 40000 £ per year.
We are looking to recruit an Experience Service Advisor for our Service Department at Yeomans Mazda in Worthing. At Yeomans, we take great pride in our excellent customer service, working hard to ensure our customers are extremely satisfied with their experience. We always aim to meet or exceed our customers' expectations by understanding exactly what they need and suggesting the most appropriate solution. If you enjoy engaging with customers in a helpful, friendly and positive manner, this could be the perfect position for you!
This customer focused role requires exceptional communication skills with the ability to follow procedures and instructions in a busy working environment. With a key element of the position focused on telephone call handling, previous experience in telephone communications, as well as skills in IT literacy, are essential.
Key responsibilities:- Meeting and greeting customers in a friendly and courteous manner throughout the day
- Booking vehicles into the technical workshop
- Liaising with the technical workshop to keep track of the vehicles' progress and ensuring the vehicle is ready at the promised time
- Providing exceptional customer service, including establishing customers' onward travel arrangements, updating customers whilst their vehicle is in our workshop, handing over vehicles after service work and maintaining ongoing relationships
- Maintaining thorough product expertise and updating your knowledge through manufacturer led training
- Adopting a professional approach regarding the sale of repairs required
- Maintaining good housekeeping standards and orderly administration of your work
- Workplace pension (salary exchange option)
- 25 days holiday plus bank holidays
- Refer a friend rewards
- Discounted sales, MOT, products, parts & servicing
- Bonus scheme
Experienced Service Advisor - Mazda employer: Yeomans Limited
Contact Detail:
Yeomans Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experienced Service Advisor - Mazda
✨Tip Number 1
Get to know the company! Research Yeomans Mazda and understand their values and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, try role-playing scenarios with friends or family. This will help you feel more confident when handling calls and face-to-face interactions.
✨Tip Number 3
Be proactive during the interview! Prepare questions that show your enthusiasm for the role and the company. Asking about their customer service strategies or training opportunities can really impress them.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital side of the job!
We think you need these skills to ace Experienced Service Advisor - Mazda
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to meet customer needs, just like we do at Yeomans Mazda!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to understand and directly related to the role of Service Advisor.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We love seeing genuine interest!
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at Yeomans Limited
✨Know Your Stuff
Make sure you brush up on Mazda's products and services. Familiarise yourself with their latest models and any recent updates in the automotive industry. This will show your genuine interest and help you answer questions confidently.
✨Customer Service Focus
Prepare examples of how you've provided exceptional customer service in the past. Think about specific situations where you went above and beyond to meet a customer's needs, as this role is all about creating positive experiences.
✨Communication is Key
Since this position involves a lot of telephone communication, practice your phone etiquette. Be ready to demonstrate how you would handle calls professionally and efficiently, ensuring customers feel valued and understood.
✨Show Your Team Spirit
This role requires liaising with the technical workshop, so highlight your teamwork skills. Share experiences where you've successfully collaborated with others to achieve a common goal, showcasing your ability to work well in a busy environment.