At a Glance
- Tasks: Engage with customers, book vehicle services, and ensure exceptional service delivery.
- Company: Join a family-owned business that values hard work and customer satisfaction.
- Benefits: Enjoy competitive pay, 25 days leave, gym discounts, and comprehensive training.
- Other info: Work in a supportive team environment with great career growth opportunities.
- Why this job: Be the face of our dealership and make a real difference in customer experiences.
- Qualifications: 2 years in motor trade or customer service, excellent communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
We are currently looking for a highly motivated Service Advisor to join our growing team at Yeomans Toyota in Peacehaven, Brighton.
Are you a driven, enthusiastic, and motivated Service Advisor? Do you thrive in a fast-paced environment and take pride in delivering world-class customer service? Yeomans Toyota Brighton is looking for a professional and organized individual to join our Service Department. We are a family-owned business that values hard work, loyalty, and a "customer-first" mentality.
At Yeomans, we take great pride in our excellent customer service, working hard to ensure our customers are extremely satisfied with their experience. We always aim to meet or exceed our customers' expectations by understanding exactly what they need and suggesting the most appropriate solution. If you enjoy engaging with customers in a helpful, friendly and positive manner, and have previous experience in a similar role, this could be the perfect position for you!
This customer-focused role requires exceptional communication skills with the ability to follow procedures and instructions in a busy working environment. With a key element of the position focused around telephone call handling, previous experience in telephone communications, as well as skills in IT literacy are essential.
What will I be responsible for?
- Making and receiving calls, to and from our customers whose vehicles require maintenance attention and converting these contacts into workshop bookings
- Meeting and greeting customers in a friendly and courteous manner throughout the day
- Booking vehicles into the technical workshop
- Liaising with the technical workshop to keep track of the vehicles' progress and ensuring the vehicle is ready at the promised time
- Providing exceptional customer service, including establishing customers' onward travel arrangements, updating customers whilst their vehicle is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers
- Maintaining thorough product expertise and updating your knowledge through manufacturer-led training
- Adopting a professional approach regarding the sale of repairs required
- Maintaining good housekeeping standards and orderly administration of your work
- Appropriately upselling related products and services as applicable
Requirements
The successful Service Advisor will need to be smartly presented, conscientious and possess excellent communication skills. We are looking for an individual who is highly organised and efficient, whilst having the ability to build a rapport with our valued customers and develop strong and open working relationships with the wider team. Good interpersonal skills are key to your success in the role, as is your ability to work from your own initiative.
Motor trade/customer advisor: 2 years (required)
Licence/Certification: UK Full Driving Licence (required)
Work Location: In person
We are looking for individuals who are:
- Smartly Presented: You are the face of the Brighton dealership.
- Excellent Communicators: You can build rapport quickly and explain technical issues simply.
- Highly Organised: You can manage multiple bookings and deadlines without losing focus.
- Team Players: You enjoy working in a family-run environment where every member of the team counts.
Benefits
- Competitive remuneration packages
- 25 days annual leave and 8 bank/public holidays
- Life assurance benefit, includes access to a wellbeing and lifestyle app and free, confidential counselling sessions
- Comprehensive training programmes
- Recruitment referral scheme
- Employee assistance programme via BEN
- Discount on vehicles, servicing, and parts for immediate family
- Gym Discounts
- Recognition initiatives
Service Advisor - Toyota Brighton employer: Yeomans Limited
Yeomans Toyota Brighton is an exceptional employer that prioritises a family-oriented work culture, offering competitive remuneration and comprehensive training programmes to support employee growth. With a strong focus on customer service and teamwork, employees enjoy a supportive environment where their contributions are valued, alongside benefits such as generous annual leave, life assurance, and discounts on vehicles and services.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor - Toyota Brighton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Yeomans Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Yeomans Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor - Toyota Brighton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Yeomans Limited:Your cover letter is your chance to shine! Tell us why you want to work at Yeomans Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Yeomans Limited!
How to prepare for a job interview at Yeomans Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
