Service Advisor - Nissan in Basingstoke

We are currently looking for a highly motivated Service Advisor to join our growing team at Yeomans Nissan Basingstoke. Are you a driven, enthusiastic, and motivated Service Advisor? Do you thrive in a fast-paced environment and take pride in delivering world-class customer service? Yeomans Nissan Basingstoke is looking for a professional and organized individual to join our Service Department. We are a family-owned business that values hard work, loyalty, and a "customer-first" mentality. Whether you are an experienced Advisor or looking to step up into a Senior role, we want to hear from you.

At Yeomans, we take great pride in our excellent customer service, working hard to ensure our customers are extremely satisfied with their experience. We always aim to meet or exceed our customers' expectations by understanding exactly what they need and suggesting the most appropriate solution. If you enjoy engaging with customers in a helpful, friendly and positive manner, and have previous experience in a similar role, this could be the perfect position for you!

This customer focused role requires exceptional communication skills with the ability to follow procedures and instructions in a busy working environment. With a key element of the position focused around telephone call handling, previous experience in telephone communications, as well as skills in IT literacy are essential.

• Making and receiving calls, to and from our customers whose vehicles require maintenance attention and converting these contacts into workshop bookings.
• Meeting and greeting customers in a friendly and courteous manner throughout the day.
• Booking vehicles into the technical workshop.
• Liaising with the technical workshop to keep track of the vehicles' progress and ensuring the vehicle is ready at the promised time.
• Providing exceptional customer service, including establishing customers' onward travel arrangements, updating customers whilst their vehicle is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
• Maintaining thorough product expertise and updating your knowledge through manufacturer led training.
• Adopting a professional approach regarding the sale of repairs required.
• Maintaining good housekeeping standards and orderly administration of your work.
• Appropriately up selling related products and services as applicable.

The successful Service Advisor will need to be smartly presented, conscientious and possess excellent communication skills. We are looking for an individual who is highly organised and efficient, whilst having the ability to build a rapport with our valued customers and develop strong and open working relationships with the wider team. Good interpersonal skills are key to your success in the role, as is your ability to work from your own initiative.

Motor trade, customer advisor: 2 years (required)

Licence/Certification: UK Full Driving Licence (required)

Work Location: In person

We are looking for individuals who are:

• Smartly Presented: You are the face of the Basingstoke dealership.
• Excellent Communicators: You can build rapport quickly and explain technical issues simply.
• Highly Organised: You can manage multiple bookings and deadlines without losing focus.
• Team Players: You enjoy working in a family-run environment where every member of the team counts.

In return for your dedication, we offer a highly competitive salary package and a comprehensive benefits suite, including:

• Bonus Scheme: Rewarding your performance and contribution to the team.
• Holidays: 25 days holiday plus bank holidays.
• Pension: Workplace pension with a salary exchange option.
• Employee Discounts: Discounted vehicle sales, MOTs, products, parts, and servicing.
• Rewards: Refer-a-friend reward scheme.
• Training: Ongoing manufacturer-led training to keep your skills at the cutting edge.