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- Tasks: Engage with customers, book vehicle services, and ensure exceptional service delivery.
- Company: Join Yeomans Nissan Aldershot, a team dedicated to outstanding customer satisfaction.
- Benefits: Enjoy a competitive salary, pension options, and discounts on services and products.
- Why this job: Be the friendly face of our service team and make a real difference for customers.
- Qualifications: Previous experience in customer service and strong communication skills are essential.
- Other info: Opportunity to grow in a supportive environment with a focus on teamwork.
The predicted salary is between 28800 - 43200 £ per year.
We are currently looking for a highly motivated Service Advisor to join our growing team at Yeomans Nissan Aldershot. At Yeomans, we take great pride in our excellent customer service, working hard to ensure our customers are extremely satisfied with their experience. We always aim to meet or exceed our customers' expectations by understanding exactly what they need and suggesting the most appropriate solution.
If you enjoy engaging with customers in a helpful, friendly and positive manner, and have previous experience in a similar role, this could be the perfect position for you! This customer-focused role requires exceptional communication skills with the ability to follow procedures and instructions in a busy working environment. With a key element of the position focused around telephone call handling, previous experience in telephone communications, as well as skills in IT literacy are essential.
What will I be responsible for?
- Making and receiving calls, to and from our customers whose vehicles require maintenance attention and converting these contacts into workshop bookings
- Meeting and greeting customers in a friendly and courteous manner throughout the day
- Booking vehicles into the technical workshop
- Liaising with the technical workshop to keep track of the vehicles' progress and ensuring the vehicle is ready at the promised time
- Providing exceptional customer service, including establishing customers' onward travel arrangements, updating customers whilst their vehicle is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers
- Maintaining thorough product expertise and updating your knowledge through manufacturer-led training
- Adopting a professional approach regarding the sale of repairs required
- Maintaining good housekeeping standards and orderly administration of your work
- Appropriately upselling related products and services as applicable
What can we offer you?
In return for your hard work as a Service Advisor, you will be offered a highly competitive salary package and a great range of benefits including:
- Workplace pension (salary exchange option)
- Refer a friend rewards
- Discounted sales, MOT, products, parts & servicing
Could this be the ideal role for me?
The successful Service Advisor will need to be smartly presented, conscientious and possess excellent communication skills. We are looking for an individual who is highly organised and efficient, whilst having the ability to build a rapport with our valued customers and develop strong and open working relationships with the wider team. Good interpersonal skills are key to your success in the role, as is your ability to work from your own initiative.
How to apply
If this sounds like the position for you, apply for this exciting opportunity by sending your CV and cover letter to sam.obyrne@yeomans.co.uk.
Service Advisor in Aldershot employer: Yeomans Limited
Contact Detail:
Yeomans Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Aldershot
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Yeomans Nissan Aldershot. Understand their values and customer service approach so you can show how you fit right in with their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, try role-playing common scenarios with a friend. This will help you feel more confident when handling calls and face-to-face interactions.
✨Tip Number 3
Show off your IT skills! Be ready to discuss your experience with any relevant software or systems during the interview. If you’ve got examples of how you’ve used tech to improve customer service, share those stories!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are key traits for a Service Advisor.
We think you need these skills to ace Service Advisor in Aldershot
Some tips for your application 🫡
Craft a Stellar CV: Make sure your CV is tailored to highlight your customer service experience and communication skills. We want to see how you've engaged with customers in the past, so don’t hold back on those examples!
Write a Personalised Cover Letter: Your cover letter should reflect your enthusiasm for the Service Advisor role at Yeomans Nissan Aldershot. Let us know why you’re the perfect fit and how you can contribute to our team’s success.
Show Off Your IT Skills: Since this role requires good IT literacy, mention any relevant software or systems you’ve used before. We love seeing candidates who are tech-savvy and ready to hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Yeomans Limited
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service skills. Think about how you would handle different scenarios, especially those involving difficult customers. Being able to demonstrate your understanding of excellent customer service will show that you're a great fit for the role.
✨Practice Your Communication Skills
Since this role involves a lot of telephone communication, practice speaking clearly and confidently. You might even want to do a mock interview with a friend where you focus on answering questions in a friendly and engaging manner. This will help you feel more at ease during the actual interview.
✨Familiarise Yourself with the Company
Take some time to research Yeomans Nissan Aldershot. Understand their values, mission, and what sets them apart from other dealerships. This knowledge will not only impress your interviewers but also help you tailor your answers to align with the company's ethos.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare some thoughtful questions to ask your interviewers. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.