At a Glance
- Tasks: Lead the Aftersales Team and ensure exceptional customer service.
- Company: Yeomans Volkswagen Van Centre, a supportive and growth-oriented workplace.
- Benefits: Competitive salary, pension, 25 days holiday, and discounts on services.
- Other info: Opportunity for career growth and a collaborative team culture.
- Why this job: Join us to inspire a team and exceed customer satisfaction in a dynamic environment.
- Qualifications: Proven experience in Aftersales management and strong leadership skills.
The predicted salary is between 35000 - 45000 € per year.
Yeomans Volkswagen Van Centre Indian Queens require an Experienced Aftersales Manager at our new showroom in Indian Queens. We’re looking to grow our business to better serve our customers across Devon and we need an Inspirational Leader to join our team to deliver on our collective goals.
Your key responsibilities will include:
- Lead the entire Aftersales Team – Overseeing Parts, Service and Workshop Teams.
- Responsible for recruitment and training within the department.
- Ensure targets/KPIs and Brand Standards are not only met, but exceeded.
- Set objectives to maximise profitability and performance of the Service Department.
- Ensure the workshop is efficient and productivity rates are optimised.
- Develop service department plans and budgets to achieve quarterly and annual targets.
- Maintain financial and operational controls within the department.
- Understand and report on key KPIs in a timely and accurate manner.
- Ensure warranty procedures are followed correctly and monies are recovered promptly.
- Respond swiftly to any customer complaints and ensure timely resolutions.
Requirements
- A passion for delivering exceptional customer service.
- Technical knowledge.
- A proven track record of running a successful Aftersales department in a main dealer environment.
- The ability to lead by example, manage and inspire the team to consistently exceed customer satisfaction and profitability objectives.
- Experience of developing and monitoring budgets.
- Strong communication and organisational skills with high levels of self-motivation.
- Bodyshop experience would be favourable, although not essential.
- A full UK driving licence.
Benefits
- Competitive Salary
- Workplace pension
- 25 days holiday plus bank holidays
- Refer a friend rewards
- Discounted sales, MOT, products, parts & servicing
- Bonus scheme
Yeomans offers competitive salary, a supportive working environment with like-minded individuals, as well as the opportunity to grow within the business.
Aftersales Manager - Volkswagen Commercial employer: Yeomans Limited
Yeomans Volkswagen Van Centre Indian Queens is an exceptional employer, offering a competitive salary and a supportive work environment that fosters collaboration and growth. With a focus on employee development, you will have the opportunity to lead a dedicated team while enjoying benefits such as 25 days of holiday, a workplace pension, and various discounts. Join us in our new showroom in Indian Queens, where your leadership can make a meaningful impact on customer satisfaction and business success.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Manager - Volkswagen Commercial
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know someone at Yeomans. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching Volkswagen's values and recent developments. Show us you’re not just passionate about cars but also about the brand. Tailor your answers to reflect how you can help them achieve their goals.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on your leadership experience and how you've exceeded targets in the past. We want to see that you can inspire a team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Yeomans family.
We think you need these skills to ace Aftersales Manager - Volkswagen Commercial
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Aftersales Manager role. Highlight your experience in leading teams, managing budgets, and delivering exceptional customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can inspire our team. Be sure to mention any relevant achievements that demonstrate your ability to exceed targets.
Showcase Your Technical Knowledge:Since this role requires technical knowledge, don’t shy away from mentioning any specific expertise you have in the automotive industry. We love candidates who can bring that extra insight to the table!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our team at Yeomans Volkswagen!
How to prepare for a job interview at Yeomans Limited
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to aftersales management. Understand the key performance indicators (KPIs) that are crucial for the role and be ready to discuss how you've successfully managed these in the past.
✨Showcase Leadership Skills
As an Aftersales Manager, you'll need to inspire your team. Prepare examples of how you've led teams before, focusing on how you motivated them to exceed customer satisfaction and profitability objectives.
✨Customer Service is Key
Demonstrate your passion for exceptional customer service. Be ready to share specific instances where you've resolved customer complaints swiftly and effectively, showcasing your commitment to maintaining high standards.
✨Budgeting Know-How
Since you'll be developing and monitoring budgets, come prepared with examples of how you've successfully managed financial controls in previous roles. Highlight any strategies you've used to maximise profitability in the service department.
