At a Glance
- Tasks: Lead and inspire the Aftersales Team to exceed customer satisfaction and performance targets.
- Company: Join Yeomans Nissan Bognor, a dynamic team focused on exceptional customer service.
- Benefits: Enjoy 25 days holiday, a company vehicle, pension, life assurance, and a competitive salary.
- Other info: Apply by sending your CV and cover letter to leon.ohara@yeomans.co.uk.
- Why this job: Be part of a thriving environment where your leadership can make a real impact.
- Qualifications: Proven experience in aftersales management with strong communication and organisational skills.
The predicted salary is between 36000 - 60000 € per year.
We are looking for a hands-on Aftersales Manager to join our busy team at Yeomans Nissan Bognor. Customer service is our primary focus, so we require a good communicator who can lead from the front and is able to manage and motivate the team.
Responsibilities
- Lead the entire Aftersales Team – Overseeing Parts, Service and Workshop teams.
- Ensure targets/KPIs and Brand Standards are not only met, but exceeded.
- Set objectives to maximise the profitability and performance of the Service Department.
- Ensure the workshop is efficient and productivity rates are optimised.
- Develop service department plans and budgets to achieve quarterly and annual targets.
- Maintain financial and operational controls within the department.
- Understand and report on key KPIs in a timely and accurate manner.
- Ensure warranty procedures are followed correctly and monies are recovered promptly.
- Respond swiftly to any customer complaints and ensure timely resolutions.
- Responsible for recruitment and training within the department.
- Technical knowledge.
- A proven track record of running a successful aftersales department, ideally in a main dealer environment.
- The ability to lead by example, manage and inspire the team to consistently exceed customer satisfaction and profitability objectives
- Experience of developing and monitoring budgets
- Strong communication and organisational skills with high levels of self-motivation
- Bodyshop experience would be favourable, although not essential.
- 25 days holiday + bank holidays
- Company vehicle
- Company pension
- Life assurance policy
- Extremely competitive salary based on experience
Aftersales Manager - Yeomans Nissan Bognor
We are looking for a hands-on Aftersales Manager to join our busy team at Yeomans Nissan Bognor. Customer service is our primary focus, so we require a good communicator who can lead from the front and is able to manage and motivate the team.
Responsibilities
- Lead the entire Aftersales Team – Overseeing Parts, Service and Workshop teams.
- Ensure targets/KPIs and Brand Standards are not only met, but exceeded.
- Set objectives to maximise the profitability and performance of the Service Department.
- Ensure the workshop is efficient and productivity rates are optimised.
- Develop service department plans and budgets to achieve quarterly and annual targets.
- Maintain financial and operational controls within the department.
- Understand and report on key KPIs in a timely and accurate manner.
- Ensure warranty procedures are followed correctly and monies are recovered promptly.
- Respond swiftly to any customer complaints and ensure timely resolutions.
- Responsible for recruitment and training within the department.
- A passion for delivering exceptional customer service.
- Technical knowledge.
- A proven track record of running a successful aftersales department, ideally in a main dealer environment.
- The ability to lead by example, manage and inspire the team to consistently exceed customer satisfaction and profitability objectives
- Experience of developing and monitoring budgets
- Strong communication and organisational skills with high levels of self-motivation
- Bodyshop experience would be favourable, although not essential.
- 25 days holiday + bank holidays
- Company vehicle
- Company pension
- Life assurance policy
- Extremely competitive salary based on experience
To understand how we will process your personal information, please review our recruitment privacy policy here
Working Hours
Salary Competitive Salary
Service
Closing Date 31/08/2025
Whatever your question or feedback we are here to help. So please feel free to contact us
Reg Office: Yeomans House, Littlehampton Road, Ferring, Worthing, West Sussex, BN12 6PB
Reg. Company Number: 1937745
VAT Reg. No. 834871014
Yeomans Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker not a lender.We can introduce you to a limited number of finance providers. We do not charge a fee for our Consumer Credit services. We do not act as a financial adviser, or fiduciary. We act in our own interest, whichever lender we introduce you to, we will typically receive commission from them based on either a fixed fee or a fixed percentage of the amount you borrow. Any and all commission amounts will be fully disclosed to you as part of your sales journey. You will be required to give your fully informed consent to our receipt of this commission. By doing this, you acknowledge that you understand our role as a credit broker, and that we will receive a financial incentive if you take out a loan from a lender that we introduce you to.All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over, Guarantees may be required.
#J-18808-LjbffrAftersales Manager in Bognor Regis employer: Yeomans Limited
At Yeomans Nissan Bognor, we pride ourselves on fostering a dynamic work environment where customer service excellence is at the forefront. As an Aftersales Manager, you will benefit from a competitive salary, generous holiday allowance, and opportunities for professional growth within a supportive team culture that values communication and leadership. Join us in a location that not only offers a vibrant community but also the chance to make a meaningful impact in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Manager in Bognor Regis
✨Tip Number 1
Familiarise yourself with the latest trends in customer service within the automotive industry. Being knowledgeable about current best practices will help you stand out as a candidate who is not only experienced but also forward-thinking.
✨Tip Number 2
Network with professionals in the automotive aftersales sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals that could lead to your application being noticed.
✨Tip Number 3
Prepare to discuss specific KPIs and targets you've successfully managed in previous roles. Having concrete examples ready will demonstrate your ability to meet and exceed performance expectations, which is crucial for this position.
✨Tip Number 4
Showcase your leadership skills by sharing experiences where you've motivated a team to achieve exceptional results. Highlighting your ability to inspire and manage a team effectively will resonate well with the hiring managers.
We think you need these skills to ace Aftersales Manager in Bognor Regis
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in aftersales management, customer service, and team leadership. Use specific examples that demonstrate your ability to meet targets and manage a team effectively.
Craft a Compelling Cover Letter:In your cover letter, express your passion for customer service and your technical knowledge. Mention how your previous experience aligns with the responsibilities listed in the job description, particularly your track record in running a successful aftersales department.
Highlight Key Skills:Emphasise your strong communication and organisational skills in both your CV and cover letter. Provide examples of how you've motivated teams and resolved customer complaints swiftly, as these are crucial for the role.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for an Aftersales Manager.
How to prepare for a job interview at Yeomans Limited
✨Showcase Your Leadership Skills
As an Aftersales Manager, you'll need to lead and motivate your team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past.
✨Demonstrate Customer Service Excellence
Customer service is key for this role. Share specific instances where you've gone above and beyond to resolve customer complaints or improve customer satisfaction.
✨Know Your KPIs
Familiarise yourself with key performance indicators relevant to aftersales departments. Be ready to discuss how you have previously met or exceeded these targets and how you plan to do so in this role.
✨Prepare for Technical Questions
Given the technical knowledge required for this position, brush up on relevant automotive concepts and be ready to answer questions that assess your understanding of aftersales processes and warranty procedures.
