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- Tasks: Manage customer fulfilment and optimise orders while collaborating with teams.
- Company: Dynamic company focused on customer excellence and teamwork.
- Benefits: 25 days holiday, healthcare, pension scheme, and cycle-to-work options.
- Why this job: Join a supportive team and make a real impact in customer operations.
- Qualifications: Strong communication, organisational skills, and experience in customer service.
- Other info: Enjoy a flexible work schedule after probation and opportunities for growth.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
The Customer Operations Coordinator will manage all aspects of customer fulfilment of both internally and externally managed stock, specialising in order optimisation, 3rd party stock management, and all aspects of customer and haulier claims. Partnerships are a key part of the role, working cross‑functionally with the Commercial and Supply Chain teams to deliver customer excellence, being the key supply chain contact for customer ordering and claims and for the management of finished goods products stored and distributed by 3rd party providers. Excellent inter‑personal skills and clear, confident communication at multiple levels are required. Due to the complex nature of the role, you will need to think on your feet and use multiple resources to identify, react and resolve issues, as well as identify opportunities for improvement. The role is supported by a team of four people, and adaptability to cover all areas is fundamental to the success of the team.
- Customer orders.
- Customer discrepancies and haulier claims.
- Third Party ice cream management.
During the probation period the role will be a Monday‑to‑Friday based office role, and after completion it will move to a 4‑days‑on/4‑days‑off basis.
Qualifications
- Excellent communication and organisational skills.
- Excellent administration skills.
- Ability to work in a busy, fast‑paced environment.
- Excellent level of IT literacy with Microsoft Office (Word, Excel, Outlook).
- Experience in Warehouse Management Systems.
- Stock Management in FMCG.
- Customer service/focus experience.
Benefits
- 25 days’ holiday, plus bank holidays.
- Non‑contributory pension scheme.
- Healthcare.
- Childcare vouchers.
- Cycle‑to‑work scheme.
- Subsidised products and services and preferable rates with our partners.
Customer Operations Co-Ordinator in Highbridge employer: Yeo Valley Organic
Contact Detail:
Yeo Valley Organic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Co-Ordinator in Highbridge
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in customer operations or supply chain roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and operations. Think about your past experiences and how they relate to the role. We want you to shine when discussing your skills in order optimisation and claims management!
✨Tip Number 3
Show off your adaptability! During interviews, share examples of how you've successfully handled challenges in fast-paced environments. This will demonstrate that you're ready to think on your feet, just like the role requires.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Operations Co-Ordinator in Highbridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and stock management. We want to see how your skills align with the role of Customer Operations Coordinator, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit. Remember, we love clear and confident communication, so keep it engaging!
Show Off Your IT Skills: Since the role requires a good level of IT literacy, make sure to mention your experience with Microsoft Office and any Warehouse Management Systems you've used. We want to know you can handle the tech side of things!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Yeo Valley Organic
✨Know Your Stuff
Make sure you understand the ins and outs of customer fulfilment, especially in relation to order optimisation and stock management. Brush up on your knowledge of Warehouse Management Systems and be ready to discuss how you've used them in past roles.
✨Show Off Your Communication Skills
Since this role requires excellent inter-personal skills, practice articulating your thoughts clearly and confidently. Think of examples where you've successfully communicated with different teams or resolved customer issues, as this will demonstrate your ability to work cross-functionally.
✨Be Ready to Problem-Solve
Prepare for situational questions that test your ability to think on your feet. Consider scenarios where you've had to identify and resolve issues quickly, and be ready to share how you approached these challenges and what the outcomes were.
✨Emphasise Adaptability
This role requires a flexible mindset, so be prepared to discuss times when you've had to adapt to changing circumstances. Highlight your experience in fast-paced environments and how you've successfully managed multiple tasks or covered different areas within a team.