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- Tasks: Manage customer fulfilment, optimise orders, and handle claims with 3rd party stock.
- Company: Join Yeo Valley, a proud British brand making top-quality dairy products.
- Benefits: Enjoy 25 days holiday, healthcare, pension scheme, and discounts on products.
- Why this job: Be part of a dynamic team ensuring customer excellence in a fast-paced environment.
- Qualifications: Strong communication, organisational skills, and experience in customer service and stock management.
- Other info: Work Monday to Friday in a supportive and collaborative office setting.
The predicted salary is between 30000 - 42000 £ per year.
This multi-skilled role will manage all aspects of customer fulfilment of both internally and externally managed stock, specialising in order optimisation, 3rd party stock management and all aspects of customer and haulage claims. Partnerships are a key part of the role, working cross functionally with the Commercial and Supply Chain teams to deliver customer excellence, being the key supply chain contact for customer ordering and claims and for the management of finished goods products stored and distributed by 3rd party providers. You will need to have excellent inter-personal skills and be able to clearly and confidently communicate both internally and externally at multiple levels. Due to the complex nature this role covers, you will need to be able to think on your feet and use multiple resources to identify, react and resolve issues as well as to be able to identify opportunities for improvement.
There are a team of 4 people completing these tasks daily but adaptability to cover all areas is fundamental to the success of the team. The role has 3 key areas:
- Customer orders.
- Customer discrepancies and haulier claims.
- Third Party ice cream management.
This role is a Mon-Fri based office role.
What you will need:
- Excellent communication and organisational skills
- Possess excellent administration skills.
- Ability to work in a busy fast paced environment
- An excellent level of IT literacy with Microsoft Office including Word, Excel and Outlook.
- Ability to communicate with people at all levels both internally and externally.
- Experience in Warehouse Management Systems
- Stock Management in FMCG
- Customer service/focus experience.
Why should I join the family?
At Yeo Valley we are independent, British and proud to be making the highest quality yogurts, desserts and ice cream under the Yeo Valley brand and for many of the UK’s major retailers. Operating from four dairies and two logistics centres in Somerset and Devon, we employ over 1700 staff and produce more than 25% of the UK’s packaged yogurt. We’re sure you don’t need convincing, but there’s a whole host of benefits that we offer including:
- 25 days’ holiday, plus bank holidays
- Non contributory pension scheme
- Healthcare
- Childcare vouchers
- Cycle to work schemes
- Subsidised products and preferable rates with our partners.
Please note that Yeo Valley do not accept speculative agency applications, we will only accept applications that have been submitted to us via our recruitment portal at the point of instruction.
Customer Operations Coordinator employer: Yeo Valley Farms (Production) Ltd
Contact Detail:
Yeo Valley Farms (Production) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Coordinator
✨Tip Number 1
Get to know the company inside out! Research Yeo Valley's values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent interpersonal abilities, try role-playing with a friend or family member. This will help you feel more confident when discussing your experience and how it relates to customer operations.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you've had to think on your feet and resolve issues quickly. This will demonstrate your adaptability and readiness for the fast-paced environment.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows that you're following the company's guidelines, which is always a good look!
We think you need these skills to ace Customer Operations Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Operations Coordinator role. Highlight your experience in customer service, stock management, and any relevant IT skills. We want to see how your background fits with what we do!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can help us achieve customer excellence. Keep it concise but impactful!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear language and structure your information well. We want to see how you can communicate effectively both internally and externally.
Apply Through Our Website: Don’t forget to apply through our recruitment portal! It’s the only way we accept applications, so make sure you follow this step. We’re excited to see what you bring to the table!
How to prepare for a job interview at Yeo Valley Farms (Production) Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Customer Operations Coordinator role. Familiarise yourself with customer fulfilment processes, order optimisation, and stock management. This will help you answer questions confidently and demonstrate your knowledge of the industry.
✨Show Off Your Communication Skills
Since this role requires excellent inter-personal skills, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with different teams or resolved customer issues in the past. This will showcase your ability to connect with people at all levels.
✨Be Ready to Think on Your Feet
The job involves dealing with complex situations, so be prepared for scenario-based questions. Think about times when you've had to react quickly to resolve an issue or improve a process. Highlight your problem-solving skills and adaptability during the interview.
✨Demonstrate Your IT Proficiency
As the role requires a good level of IT literacy, brush up on your Microsoft Office skills, especially Excel. Be ready to discuss how you've used these tools in previous roles, whether for data analysis, reporting, or managing customer orders. This will show that you're equipped to handle the technical aspects of the job.