At a Glance
- Tasks: Manage the reception desk, answer calls, and assist patients face to face.
- Company: Join a small, friendly NHS GP practice dedicated to patient care.
- Benefits: Flexible part-time hours and opportunities for professional development.
- Other info: Ongoing training and support provided to enhance your skills.
- Why this job: Make a difference in healthcare while gaining valuable administrative experience.
- Qualifications: Previous GP reception experience and confidence in EMIS Web and Accurx required.
The predicted salary is between 21150 - 25850 £ per year.
Yellow Practice, a small NHS GP practice, is recruiting a fixed-term receptionist and administrator for twelve months.
The post centres on the front desk: answering calls, seeing patients face to face, booking and amending appointments, and handling clinical admin such as referrals, recalls and correspondence for GPs.
It is part‑time, with hours open to discussion.
Previous GP reception experience and working confidence in EMIS Web and Accurx are essential, and the job depends on spotting urgent requests and escalating them.
- What the job involves
- Manage the reception desk and answer telephone calls
- Book, cancel and amend appointments on EMIS Web
- Deal with patients face to face and by telephone, processing enquiries and directing requests
- Use Accurx for patient communication and practice workflows
- Maintain accurate patient records
- Process referrals, recalls, correspondence, scanning and follow‑up
- Support clinicians and colleagues with administrative requests
- Recognise urgent or concerning requests and escalate them under practice procedures
- Maintain patient confidentiality and follow practice policies
Qualifications
- Good standard of general education, including English and Maths or equivalent
- Evidence of training or experience relevant to GP reception and administration
Experience
- Previous GP reception or GP practice experience
Skills & knowledge
- Confident using EMIS Web and Accurx
- Good written and spoken English
- Good IT and keyboard skills
- Excellent communication and organisation skills
- Ability to prioritise competing requests
- Other
- Willingness to undertake mandatory practice training and ongoing professional development
- Nice to have
- Experience using X-on/Surgery Connect
- Qualification in administration, business administration, customer service or healthcare
- Training relevant to NHS general practice or primary care
- Care navigation or GP reception training
- Information Governance and Data Security training
- Safeguarding training
- Training in EMIS Web, Accurx or other primary care systems
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Experienced GP Receptionist / Administrator employer: Yellow Practice
Yellow Practice provides a dynamic work environment where employees can engage in both clinical and administrative tasks. The practice emphasizes training and professional development, making it an attractive option for those looking to grow in the healthcare field.
StudySmarter Expert Advice🤫
We think this is how you could land Experienced GP Receptionist / Administrator
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Yellow Practice and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Yellow Practice and let us see your personality shine through!
We think you need these skills to ace Experienced GP Receptionist / Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Yellow Practice.
Get Familiar with Our Brand:Before applying, take some time to learn about Yellow Practice and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Yellow Practice
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Yellow Practice.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Yellow Practice will surely appreciate.
