Live Events – We are looking for a Senior Account Executive who will provide full logistical event management support to new and existing clients with a key responsibility for delegate management.
Role Overview
You will be working across multiple accounts and workstreams, undertaking a range of projects including incentive travel, team building events, conferences, award events, hospitality, exhibitions, and virtual and hybrid delivery. While primarily a support role for larger events, you will be given opportunities to take responsibility and manage smaller scale events from start to finish.
About Yellow Fish
We’re Yellow Fish, an ambitious brand experience agency delivering for leading B2B and B2C brands across the globe. We bring ideas to life through experiences that connect people with brands in meaningful ways. We operate in a fast‑paced, delivery‑led environment where collaboration, pace and attention to detail really matter. We’re also proud to be a certified B Corp. How we run our business matters as much as the work we deliver. Our commitments to people, planet and purpose shape the way we work every day, and this role plays an important part in turning those commitments into practical, on‑the‑ground action.
Key Responsibilities
Large Events
- Support the Live team in delivering end‑to‑end logistical event management for large and complex events
- Take ownership of the delegate management process using the CVENT platform, including registration sites, communications and reporting
- Manage client and delegate enquiries and troubleshoot issues before and during events
- Liaise with clients and creative teams to develop event concepts and communications
- Support the delivery of event collateral including itineraries, teasers, posters and delegate communications
- Ensure legal, insurance, health & safety and risk assessment requirements are met
- Support compliance with GDPR and data protection processes
- Research, source and negotiate with suppliers to secure best value and maintain project budgets
- Coordinate travel documentation and delegate materials
- Manage production of event print materials including badges, signage, menus, and working folders
- Oversee onsite delegate registration processes and manage freelance staff and hostesses
- Support event breakdown, venue clearance and supplier management
- Complete post‑event reporting, data analysis and ROI evaluation
Smaller Events
- Take ownership of small to medium‑sized events from briefing through to completion
- Manage client relationships and programme development
- Lead client planning calls and establish project timelines and milestones
- Produce, manage and track event budgets and profitability
- Deliver events onsite and manage all project personnel
Event BAU
- Maintain and update Live team documentation and processes
- Work collaboratively with Creative and wider agency teams to manage client briefs and resource requirements
- Provide onsite support for UK and international events
- Act as a key client‑facing representative during event delivery
- Support new business activity through research, pitch deck preparation and budget development
- Stay informed of industry trends and share learnings with the wider team
- Attend trade shows, supplier events and familiarisation trips
- Build and maintain strong supplier relationships
- Attend client meetings and support business development activities
- Complete daily time logging and project administration
Cultural Contribution
- Support Yellow Fish’s B Corp commitments and sustainability initiatives
- Champion inclusive, purposeful and innovative ways of working
- Embody the agency’s values through collaboration, accountability and excellence
- Contribute positively to the culture, growth and success of the business
Essential Skills
- Previous experience in event management, agency account management, live events or experiential marketing
- Strong project management and organisational skills with the ability to manage multiple projects simultaneously
- Experience coordinating event logistics from planning through to onsite delivery
- Excellent client relationship and stakeholder management skills
- Strong written and verbal communication skills, including copywriting and client communications
- Experience managing delegate registration and attendee communications
- Strong budgeting skills with the ability to monitor costs and profitability
- High attention to detail and ability to work accurately under pressure
- Proven ability to problem solve and troubleshoot effectively during live events
- Confident managing suppliers, freelancers and third‑party partners
- Ability to work independently whilst collaborating effectively within wider project teams
- Strong Microsoft Office skills, particularly Excel, PowerPoint and Word
- Willingness to travel and deliver events onsite in the UK and internationally
- Understanding of data protection requirements and event compliance processes
- Positive, proactive attitude with a commitment to delivering exceptional client experiences
Desirable Skills
- Experience using CVENT or similar event registration and delegate management platforms
- Experience delivering incentive travel programmes
- Knowledge of virtual and hybrid event delivery
- Experience producing event reporting, data analysis and ROI evaluations
- Understanding of health & safety, risk assessments and event compliance requirements
- Experience supporting new business pitches, RFP responses and proposal development
- Experience working with international suppliers and venues
- Knowledge of the exhibitions, hospitality and corporate events sectors
- Understanding of sustainability and ESG considerations within events
- Experience mentoring or coordinating junior team members and project executives
The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.
