Commissions Officer and Administrator

Commissions Officer and Administrator

Location: Queen Hills, Norwich – NR8 5HD

Working hours: 9 – 6

Type of work: Full-time, Permanent |

Salary: £25,500 per annum

Join an award-winning mortgage brokerage where attention to detail and exceptional service make all the difference.

Yellow Brick Mortgages is a nationally recognised, independent mortgage brokerage based in Norwich and serving clients across the UK. With over 70 expert advisers and more than 5,600 5-star Trustpilot reviews, we’re known for our commitment to customer service, our local charity donations (£160k+ to date), and our eco-pledge to plant a tree for every mortgage completed (15k+ trees and counting).

We’re growing fast and looking for a Commissions Officer/Administrator to support the smooth running of our operations. You’ll play a key role in processing commission statements, managing deductions, and providing administrative support to our busy team. This is a varied role with real impact – perfect for someone highly organised, confident with Excel, and ready to take ownership of key responsibilities.

What you’ll be doing:

• Processing commission statements from providers and preparing reports for our consultants.
• Administering charity and tree planting deductions, introducer deductions, and creating remittance statements.
• Keeping internal systems and pipeline trackers up to date.
• Liaising with Mortgage Advisors and introducers to resolve queries and finalise payments.
• Supporting the wider admin team with additional duties – no two days are the same!
• Making calls to mortgage lenders, solicitors, insurance providers and GP surgeries for updates.
• Allocating referrals, updating key performance indicators (KPIs), and assisting with marketing materials.
• Providing regular updates to our Estate Agent partners and learning to input data into our mortgage systems.

What we’re looking for:

• Strong Microsoft Excel skills – including formulas.
• Outstanding attention to detail and a commitment to accuracy.
• Ability to work independently and follow processes with confidence.
• Excellent organisation and communication skills.
• A proactive, problem-solving mindset.
• Previous experience in financial services, payroll, or mortgage admin would be a plus – but not essential if you’re quick to learn!

Why our staff love working at YBM:

• A fun, fast-paced environment with plenty of room to grow.
• Be part of an award-winning team that values teamwork, trust, and making a difference.
• Give back to the community – for every mortgage, we plant a tree and donate to local charities.
• Supportive culture – we’re all about helping each other thrive and develop.
• Celebrate your birthday – we give you the day off!
• Social events throughout the year.

How to Apply:

If you believe you’re the person we’re looking for and want to join a really lovely team, please get in touch! We can’t wait to hear from you.