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- Tasks: Welcome guests, manage bookings, and ensure a memorable experience in a vibrant gastro pub.
- Company: Award-winning, family-run business located in beautiful Perthshire.
- Benefits: Competitive salary, 28 days leave, meals on shift, and live-in accommodation options.
- Why this job: Join a dynamic team and enhance your hospitality skills while making guests feel at home.
- Qualifications: Excellent communication skills and a passion for customer service are essential.
- Other info: Full training provided with opportunities for career growth and tips sharing.
The predicted salary is between 20000 - 30000 £ per year.
Yellow 42 are working alongside an award-winning, family-run business in beautiful Perthshire, who are currently looking for a receptionist for their 13-boutique room gastro pub. You will be someone who enjoys providing warm, attentive service and thrives in a busy hospitality environment. You are the initial contact for guests, helping shape memorable experiences from their first enquiry through to check-out.
Daily tasks will include:
- Handling bookings via telephone, email, and online platforms
- Organising guest check-in documentation and pre-arrival arrangements
- Providing a warm welcome and professional check-in/check-out service
- Managing dinner reservations and any special guest requests
- Supporting the Marketing Team with seasonal offers and promotions
- Performing administrative tasks including managing emails, accepting mail, ordering office supplies, and keeping reception tidy and organised
- Overseeing breakfast service and morning setup
- Assisting on the bar or restaurant floor during lunch service and as required
- Delivering outstanding guest service across all touchpoints
- Maintaining a positive, proactive, and professional approach at all times
What they need from you:
- Smart, professional, and presentable appearance
- Excellent spoken and written English
- Exceptional customer service and interpersonal skills
- Strong administrative and organisational abilities
- IT literate (Microsoft Word, Excel, Email, Internet applications)
- High attention to detail and accuracy
- Able to work independently and as part of a team
- Full eligibility to work in the UK – Please note this business does not offer sponsorship so do not apply if this is required.
Desirable attributes:
- Basic marketing skills such as social media management or photography
- Experience working in a bar or restaurant environment
What is on offer:
- Competitive salary depending on experience
- 28 days annual leave
- Meals provided on shift
- Full training and development opportunities
- Live-in accommodation available for the right candidate (cost deducted from wage)
- Company pension
- Discounted or free food when not on shift
- Share of excellent tips
Receptionist employer: Yellow 42 Recruitment
Contact Detail:
Yellow 42 Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
First things first, make sure you know the ins and outs of the business you're applying to. Research their values, menu, and any recent news. This will help you stand out in interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since you'll be the face of the pub, think about how you'd handle different guest scenarios. Role-play with a friend or family member to get comfortable with common questions and situations.
✨Tip Number 3
Network like a pro! Reach out to people in the hospitality industry, attend local events, or even pop into the pub for a chat. Building connections can lead to job opportunities that aren't advertised.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for hospitality and how you connect with guests.
Tailor Your Application: Make sure to tailor your application specifically for the receptionist role. Highlight your relevant experience in customer service and any skills that match what we’re looking for, like your organisational abilities and IT literacy.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our family-run business!
How to prepare for a job interview at Yellow 42 Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research Yellow 42 and their gastro pub. Understand their values, what makes them unique, and their approach to customer service. This will not only impress your interviewers but also help you tailor your answers to align with their ethos.
✨Showcase Your Customer Service Skills
As a receptionist, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. Highlighting these moments will demonstrate your ability to create memorable experiences for guests.
✨Be Ready for Role-Specific Questions
Expect questions related to handling bookings, managing check-ins, and dealing with special requests. Think about how you would handle busy periods and ensure you can articulate your organisational skills and attention to detail clearly.
✨Dress to Impress
First impressions matter, especially in hospitality. Make sure you dress smartly and presentably for your interview. This shows that you understand the importance of professionalism in a customer-facing role and are serious about the position.
