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For Companies At a Glance
- Tasks: Be the friendly face of our hotel, ensuring guests have a fantastic experience.
- Company: Join a large independent hotel group with over 9,500 rooms.
- Benefits: Enjoy a creative workplace, career growth, and community involvement opportunities.
- Why this job: Make a real impact on guest satisfaction in a vibrant environment.
- Qualifications: Previous customer-facing experience and excellent communication skills required.
- Other info: Shifts available with staff accommodation options.
The predicted salary is between 800 - 1200 £ per month.
We are currently working with a hotel in Oban for a Receptionist. You will be the face of the business, delivering friendly and efficient service, and ensuring guests are completely satisfied. This hotel is part of a large independent hotel group, overseeing more than 9,500 rooms in the portfolio.
DUTIES
- Stay informed about daily operations such as guest arrivals, departures, and special requests.
- Maximise room revenue according to company guidelines.
- Welcome guests quickly and professionally at check-in and check-out, following company standards.
- Identify and meet guest needs during registration or departure.
- Follow policies for handling cash, charges, floats, and tills.
- Maintain up-to-date knowledge about hotel services and the local area to assist guests.
- Attend daily meetings to keep the team informed and aligned.
- Boost sales through up-selling, special offers, and incentives.
- Respond promptly, courteously, and efficiently to customer enquiries and booking requests.
- Address and resolve guest complaints in a timely manner.
- Operate the telephone system efficiently, adhering to company protocols.
- Shifts will be 7.30am-3pm or 3pm-11pm 5/7 days.
REQUIREMENTS
- At least one year of previous hotel or customer-facing experience is essential, ideally in a similar role as a Receptionist.
- Be able to demonstrate outstanding customer service and organisational skills.
- Ability to make effective decisions in a fast-paced setting.
- Strong communication abilities when interacting with both guests and colleagues.
- Competence in using telephone and computer systems.
- Knowledge of working with reservation systems is a distinct advantage.
BENEFITS
- A creative and inclusive workplace culture.
- Long-term opportunities for career growth.
- Support for involvement in the community and environmental projects.
- Staff accommodation with ensuite available.
Receptionist- Hotel in Oban employer: Yellow 42 Recruitment
Contact Detail:
Yellow 42 Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist- Hotel in Oban
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with all the services and local attractions so you can impress guests with your knowledge. This will not only help you stand out but also show that you're genuinely interested in providing top-notch service.
✨Tip Number 2
Practice your communication skills! Whether it's a friendly greeting at check-in or resolving a guest's complaint, being clear and approachable is key. Role-play scenarios with friends or family to build your confidence before the big day.
✨Tip Number 3
Show off your organisational skills! Keep track of daily operations and guest requests efficiently. Use tools like checklists or digital planners to stay on top of everything, ensuring nothing slips through the cracks during busy shifts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed and shows you’re serious about joining the team. Plus, we love seeing candidates who take that extra step to connect with us directly!
We think you need these skills to ace Receptionist- Hotel in Oban
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness that reflects the hospitality vibe we’re all about.
Tailor Your Experience: Make sure to highlight your relevant experience in customer service or hotel roles. We love seeing how your past experiences align with what we’re looking for, so be specific about your achievements and skills that match the job description.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Yellow 42 Recruitment
✨Know the Hotel Inside Out
Before your interview, make sure to research the hotel and its services thoroughly. Familiarise yourself with their offerings, local attractions, and any recent news about the hotel group. This will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Receptionist, outstanding customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a complaint effectively. This will demonstrate your ability to handle the demands of the role and show that you genuinely care about guest satisfaction.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult guests, managing busy check-in times, or upselling services. Practising your responses will help you articulate your thoughts clearly during the interview, making you appear more composed and professional.
✨Dress the Part
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview to reflect the hotel's standards. A polished appearance shows that you take the opportunity seriously and understand the importance of representing the brand well.
