At a Glance
- Tasks: Lead the front desk team and ensure guests have an unforgettable experience.
- Company: Join a dynamic hotel in Oban, recently refurbished and evolving.
- Benefits: Earn £16-17/hr, share tips, enjoy staff accommodation, and discounted stays.
- Other info: Minimum 40 hours a week with potential annual bonuses based on performance.
- Why this job: Be part of a thriving hotel group with great growth opportunities.
- Qualifications: Experience in hospitality, strong customer service skills, and Excel proficiency.
Yellow 42 Recruitment are delighted to be assisting one of our partners in presenting an exciting opportunity to join their team as a Reception Manager for their hotel in Oban. This position is ideal for individuals who are passionate about hospitality and are eager to contribute to the success of a dynamic business. This hotel has just gone through a phased refurbishment with the first 30 rooms already completed and the next phase starting soon. With a new menu being launched for the restaurant, this is an opportunity to be part of an evolving and relaunching of the hotel.
About the role:
- As Reception Manager, you will play a pivotal role in overseeing the front desk operations and ensuring that every guest enjoys a memorable and seamless experience from arrival to departure.
- Effective cost control is central within your role as Reception Manager. By managing resources carefully and making informed decisions, you will contribute positively to the overall efficiency and profitability of the business.
- This position requires you to possess and maintain a strong understanding of both the hotel's products and the local area. This knowledge will enable you to provide accurate and helpful information to guests whenever it is requested, enhancing their overall stay.
- Effective collaboration with all departments is a key aspect of the role of Reception Manager. You must ensure that accurate reports and necessary information are provided promptly upon request, supporting the smooth operation of the hotel.
- You must also ensure full cooperation and compliance with all relevant legislation applicable to your position. Adhering to these regulations is crucial for the safe and lawful operation of the business.
- You are expected to participate in training and development activities that support your continued growth, ensuring that you remain effective and well-equipped to fulfil your responsibilities as Reception Manager.
- Ultimately, you and your team will be accountable for maximising room revenues in accordance with Company standards, ensuring commercial targets are met, while upholding the quality of the guest experience.
What they need from you:
- Strong proficiency in Excel and confidence with numerical tasks are essential for this position.
- Additionally, candidates who hold a degree in a business-related subject will be highly regarded.
- Experience with Rezlynx and Guestline systems is a distinct advantage. If you have proven expertise in these areas, we encourage you to apply.
- The ideal candidate for the role of Reception/Duty Manager will have at least 1 years’ experience in a similar position.
- You will possess outstanding customer service skills and demonstrate exceptional attention to detail throughout all aspects of the role.
What is on offer:
- £16-17/hr depending on experience.
- Share of the tips and hourly paid.
- Minimum 40 hours a week.
- Option of staff accommodation for a small monthly charge - including all meals and bills.
- Discounted hotel stays for you, family and friends.
- Opportunity for annual bonus based on KPIs and on-target P&L.
- To be part of one of the UK’s largest independent hotel groups, offering excellent opportunity for growth and exploring new career paths and progression within the company.
Please note: This opportunity does not qualify for sponsorship. To be considered for this role, you must have the right to work in the UK.
About Yellow 42: Yellow 42 are a recruitment agency specialising in hospitality roles - both temporary and permanent.
Reception/Front Office Manager Oban Hotel employer: Yellow 42 Recruitment
Join a vibrant team at one of the UK’s largest independent hotel groups, where your passion for hospitality will be nurtured and rewarded. With a focus on employee growth, you will have access to training and development opportunities, alongside competitive pay, staff accommodation, and discounted stays for family and friends. Be part of an exciting transformation as the hotel evolves, ensuring every guest enjoys a memorable experience while you thrive in a supportive and dynamic work culture.
StudySmarter Expert Advice🤫
We think this is how you could land Reception/Front Office Manager Oban Hotel
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with their services, recent refurbishments, and local attractions. This way, when you chat with them, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Reception Manager and how you'd handle them. Being able to demonstrate your problem-solving abilities will really impress during interviews.
✨Tip Number 3
Network like a pro! Connect with people in the hospitality industry on LinkedIn or attend local events. You never know who might have a lead on a job or can give you insider tips about the hotel you're applying to.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, we’re here to support you every step of the way in landing that dream job!
We think you need these skills to ace Reception/Front Office Manager Oban Hotel
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share experiences that highlight your enthusiasm and commitment to providing exceptional guest experiences. We want to see how you can contribute to our dynamic team!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Reception Manager role. Highlight relevant skills like customer service and numerical proficiency, and mention any experience with Rezlynx or Guestline systems. This shows us you’re serious about the position!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end!
How to prepare for a job interview at Yellow 42 Recruitment
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of the hotel’s offerings and the local area. This will help you answer questions confidently and show your passion for hospitality.
✨Showcase Your Numbers Game
Since strong proficiency in Excel and numerical tasks is essential, brush up on your skills. Be prepared to discuss how you've used these skills in previous roles to manage costs or improve efficiency.
✨Demonstrate Team Spirit
Collaboration is key in this role. Think of examples from your past experiences where you worked effectively with other departments. Highlighting your teamwork skills will show that you can contribute positively to the hotel's operations.
✨Prepare for Customer Scenarios
Outstanding customer service is crucial. Prepare for situational questions about handling guest complaints or ensuring a memorable experience. Use specific examples to illustrate your attention to detail and problem-solving abilities.
