At a Glance
- Tasks: Be the friendly face of our hotel, ensuring guest satisfaction and smooth operations.
- Company: Join a well-established hotel group with a focus on community and sustainability.
- Benefits: Earn £14/hr, enjoy staff housing, and unlock career growth opportunities.
- Other info: Dynamic work environment with shifts from 7.30am-3pm or 3pm-11pm.
- Why this job: Play a key role in relaunching a hotel and making guests feel at home.
- Qualifications: Previous customer-facing experience and excellent communication skills are essential.
The predicted salary is between 29120 - 29120 £ per year.
Yellow 42 are currently supporting one of our valued partners in recruiting a full-time Receptionist for their hotel in Oban. This well-established property is centrally located and undergoing significant refurbishment, with the first 33 rooms already completed. We are seeking an individual who is interested in contributing to the relaunch of the hotel and playing an integral role in its ongoing development into 2026. You will be the face of the business, delivering friendly and efficient service, ensuring guest satisfaction. This hotel is part of a large independent hotel group, overseeing more than 9,500 rooms in the portfolio. This role does not offer skilled worker visa sponsorship and is a full-time role.
DUTIES
- Stay informed about daily operations such as guest arrivals, departures, and special requests.
- Maximise room revenue according to company guidelines.
- Welcome guests quickly and professionally at check-in and check-out, following company standards.
- Identify and meet guest needs during registration or departure.
- Follow policies for handling cash, charges, floats, and tills.
- Maintain up-to-date knowledge about hotel services and the local area to assist guests.
- Attend daily meetings as the Receptionist to keep the team informed and aligned.
- Boost sales through up-selling, special offers, and incentives.
- Respond promptly, courteously, and efficiently to customer enquiries and booking requests.
- Address and resolve guest complaints in a timely manner.
- Operate the telephone system efficiently, adhering to company protocols.
- Shifts will be 7.30am-3pm or 3pm-11pm 5/7 days.
REQUIREMENTS
- At least one year of previous hotel or customer-facing experience is essential, ideally in a similar role as a Receptionist.
- Be able to demonstrate outstanding customer service and organisational skills.
- Ability to make effective decisions in a fast-paced setting.
- Strong communication abilities when interacting with both guests and colleagues.
- Competence in using telephone and computer systems.
- Knowledge of working with reservation systems a distinct advantage, as a hotel Receptionist.
BENEFITS
- A creative and inclusive workplace culture.
- £14/hr.
- Long-term opportunities for career growth both within the hotel and with the company.
- Support for involvement in the community and environmental projects.
- Staff accommodation available for a small monthly fee, all meals and bills included.
Please note: This opportunity does not qualify for visa sponsorship. To be considered for this role, you must have the right to work in the UK.
Hotel Receptionist: Career Growth + Staff Housing in Oban employer: Yellow 42 Recruitment
Join a dynamic and inclusive hotel group in Oban, where you can thrive as a Receptionist while contributing to the exciting relaunch of a well-established property. With a focus on career growth, competitive pay, and supportive staff housing options, this role offers a unique opportunity to be part of a team dedicated to exceptional guest experiences and community involvement.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist: Career Growth + Staff Housing in Oban
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the services, local attractions, and any special offers. This way, when you chat with guests, you can provide them with top-notch recommendations and make their stay unforgettable.
✨Tip Number 2
Practice your communication skills! Whether it’s handling guest complaints or chatting with colleagues, being clear and friendly is key. Role-play scenarios with friends or family to boost your confidence before the big day.
✨Tip Number 3
Show off your organisational skills! Keep track of daily operations and guest requests. Use a planner or digital tools to manage your tasks efficiently, so you can focus on delivering that stellar service everyone loves.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed and shows you’re serious about joining the team. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Hotel Receptionist: Career Growth + Staff Housing in Oban
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in showing us that you're the perfect fit for our hotel.
Tailor Your Experience:Make sure to highlight your previous hotel or customer-facing experience. We’re looking for someone who can demonstrate outstanding customer service skills, so be specific about how your past roles have prepared you for this position.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your relevant skills and experiences. Avoid fluff and focus on what makes you a great candidate!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Yellow 42 Recruitment
✨Know the Hotel Inside Out
Before your interview, make sure to research the hotel and its services thoroughly. Familiarise yourself with the local area too, as guests will often ask for recommendations. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Receptionist, you'll be the face of the hotel, so it's crucial to demonstrate your outstanding customer service skills during the interview. Prepare examples from your previous experience where you went above and beyond to ensure guest satisfaction. This will highlight your ability to handle guest needs effectively.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult situations or complaints, as these are common in hospitality roles. Practising your responses can help you articulate your thoughts clearly and confidently. Remember, the interviewers want to see how you think on your feet!
✨Dress the Part
First impressions matter, especially in a customer-facing role. Dress smartly and professionally for your interview to reflect the hotel's standards. This shows that you take the opportunity seriously and understand the importance of presentation in the hospitality industry.
