At a Glance
- Tasks: Be the friendly face of our hotel, ensuring guest satisfaction and smooth operations.
- Company: Join a well-established hotel in a beautiful seaside town, part of a large independent group.
- Benefits: Earn £14/hr with staff accommodation and meals included, plus career growth opportunities.
- Why this job: Play a key role in relaunching a hotel and making guests feel at home.
- Qualifications: Previous customer-facing experience and excellent communication skills are essential.
The predicted salary is between 29120 - 29120 € per year.
Yellow 42 are currently supporting one of our valued partners in recruiting a full-time Receptionist for their hotel in Oban. This well-established property is centrally located and undergoing significant refurbishment, with the first 33 rooms already completed. We are seeking an individual who is interested in contributing to the relaunch of the hotel and playing an integral role in its ongoing development into 2026. You will be the face of the business, delivering friendly and efficient service, ensuring guest satisfaction. This hotel is part of a large independent hotel group, overseeing more than 9,500 rooms in the portfolio. This role does not offer skilled worker visa sponsorship and is a full-time role.
DUTIES
- As Receptionist you will stay informed about daily operations such as guest arrivals, departures, and special requests.
- Maximising room revenue according to company guidelines.
- Welcome guests quickly and professionally at check-in and check-out, following company standards.
- Identify and meet guest needs during registration or departure.
- Follow policies for handling cash, charges, floats, and tills.
- Maintain up-to-date knowledge about hotel services and the local area to assist guests.
- Attend daily meetings as the Receptionist to keep the team informed and aligned.
- Boost sales through up-selling, special offers, and incentives.
- Respond promptly, courteously, and efficiently to customer enquiries and booking requests.
- Address and resolve guest complaints in a timely manner.
- Operate the telephone system efficiently, adhering to company protocols.
- Shifts will be 7.30am-3pm or 3pm-11pm 5/7 days.
REQUIREMENTS
- At least one year of previous hotel or customer-facing experience is essential, ideally in a similar role as a Receptionist.
- Be able to demonstrate outstanding customer service and organisational skills.
- Ability to make effective decisions in a fast-paced setting.
- Strong communication abilities when interacting with both guests and colleagues.
- Competence in using telephone and computer systems.
- Knowledge of working with reservation systems a distinct advantage, as a hotel Receptionist.
BENEFITS
- A creative and inclusive workplace culture.
- £14/hr.
- Long-term opportunities for career growth both within the hotel and with the company.
- Support for involvement in the community and environmental projects.
- Staff accommodation available for a small monthly fee all meals and bills included.
Please note: This opportunity does not qualify for visa sponsorship. To be considered for this role, you must have the right to work in the UK.
Hotel Receptionist - £14/hr - Seaside Town in Oban employer: Yellow 42 Recruitment
Join a dynamic and inclusive hotel group in the picturesque seaside town of Oban, where you will play a vital role in the relaunch of a beautifully refurbished property. With a competitive pay rate of £14/hr, this position offers not only a supportive work environment but also long-term career growth opportunities within a large independent hotel group. Enjoy the benefits of staff accommodation with meals included, while contributing to community and environmental initiatives that make this an exceptional place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist - £14/hr - Seaside Town in Oban
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with its services, local attractions, and any special offers. This way, when you chat with potential employers, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a receptionist, like handling guest complaints or upselling services. The more prepared you are, the more confident you'll feel during interviews.
✨Tip Number 3
Network like a pro! Connect with people in the hospitality industry on LinkedIn or at local events. You never know who might have a lead on a job or be able to give you insider tips about the application process.
✨Tip Number 4
Apply through our website! We make it super easy to submit your application and keep track of your progress. Plus, it shows you're serious about joining the team and helps us get to know you better.
We think you need these skills to ace Hotel Receptionist - £14/hr - Seaside Town in Oban
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in showing us that you're the perfect fit for our hotel.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer service or hospitality. We love seeing how your past roles have prepared you for this position, so don’t be shy about sharing those stories!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your skills and experiences. Avoid fluff and focus on what makes you a great candidate!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Yellow 42 Recruitment
✨Know the Hotel Inside Out
Before your interview, make sure to research the hotel and its services thoroughly. Familiarise yourself with the local area too, as guests will often ask for recommendations. This knowledge will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Receptionist, you'll be the face of the hotel, so it's crucial to demonstrate your outstanding customer service skills. Prepare examples from your previous experience where you went above and beyond for a guest or resolved a complaint effectively. This will highlight your ability to handle the demands of the role.
✨Practice Common Interview Questions
Anticipate common interview questions related to the hospitality industry, such as how you would handle a difficult guest or manage multiple tasks at once. Practising your responses will help you articulate your thoughts clearly during the interview, making a positive impression on the hiring team.
✨Dress the Part
First impressions matter, especially in a customer-facing role. Dress smartly and professionally for your interview to reflect the hotel's standards. This shows that you take the opportunity seriously and understand the importance of presenting yourself well in the hospitality industry.
