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- Tasks: Be the friendly face of our hotel, ensuring guest satisfaction and smooth operations.
- Company: Join a well-established hotel group with a focus on community and sustainability.
- Benefits: Competitive pay, staff accommodation, and opportunities for career growth.
- Why this job: Play a key role in relaunching a hotel and making guests feel at home.
- Qualifications: Previous customer service experience and excellent communication skills required.
- Other info: Dynamic work environment with shifts from 7.30am-11pm, 5 days a week.
The predicted salary is between 27360 - 30240 £ per year.
Yellow 42 are currently supporting one of our valued partners in recruiting a full-time Receptionist for their hotel in Oban. This well-established property is centrally located and undergoing significant refurbishment, with the first 33 rooms scheduled for completion by 1st March. We are seeking an individual who is interested in contributing to the relaunch of the hotel and playing an integral role in its ongoing development into 2026. You will be the face of the business, delivering friendly and efficient service, ensuring guest satisfaction. This hotel is part of a large independent hotel group, overseeing more than 9,500 rooms in the portfolio.
This role does not offer skilled worker visa sponsorship.
DUTIES- As Receptionist you will stay informed about daily operations such as guest arrivals, departures, and special requests.
- Maximising room revenue according to company guidelines.
- Welcome guests quickly and professionally at check-in and check-out, following company standards.
- Identify and meet guest needs during registration or departure.
- Follow policies for handling cash, charges, floats, and tills.
- Maintain up-to-date knowledge about hotel services and the local area to assist guests.
- Attend daily meetings as the Receptionist to keep the team informed and aligned.
- Boost sales through up-selling, special offers, and incentives.
- Respond promptly, courteously, and efficiently to customer enquiries and booking requests.
- Address and resolve guest complaints in a timely manner.
- Operate the telephone system efficiently, adhering to company protocols.
- Shifts will be 7.30am-3pm or 3pm-11pm 5/7 days.
- At least one year of previous hotel or customer-facing experience is essential, ideally in a similar role as a Receptionist.
- Be able to demonstrate outstanding customer service and organisational skills.
- Ability to make effective decisions in a fast-paced setting.
- Strong communication abilities when interacting with both guests and colleagues.
- Competence in using telephone and computer systems.
- Knowledge of working with reservation systems a distinct advantage, as a hotel Receptionist.
- A creative and inclusive workplace culture.
- Long-term opportunities for career growth both within the hotel and with the company.
- Support for involvement in the community and environmental projects.
- Staff accommodation available for a small monthly fee all meals included.
Please note: This opportunity does not qualify for visa sponsorship. To be considered for this role, you must have the right to work in the UK.
Hotel Receptionist £13-14/hr in Oban employer: Yellow 42 Recruitment
Contact Detail:
Yellow 42 Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist £13-14/hr in Oban
✨Tip Number 1
Get to know the hotel and its services inside out! When you walk in for that interview, show off your knowledge about their offerings and the local area. It’ll impress them and show you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills before the big day! Think about how you’d handle different guest scenarios, from check-ins to complaints. Being prepared will help you shine during the interview and demonstrate your ability to keep guests happy.
✨Tip Number 3
Dress the part! As a Receptionist, you’ll be the face of the hotel, so make sure you look professional and approachable. A smart appearance can make a great first impression and set the tone for your interview.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Hotel Receptionist £13-14/hr in Oban
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in showing us that you're the perfect fit for our hotel.
Tailor Your Experience: Make sure to highlight your relevant experience in customer service or hospitality. We’re looking for someone who can deliver outstanding service, so share specific examples of how you've done this in the past!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you a great candidate for the Receptionist role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Yellow 42 Recruitment
✨Know the Hotel Inside Out
Before your interview, make sure to research the hotel and its services thoroughly. Familiarise yourself with the local area too, as guests will often ask for recommendations. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Receptionist, you'll be the face of the hotel, so it's crucial to demonstrate your outstanding customer service skills during the interview. Prepare examples from your past experiences where you went above and beyond to ensure guest satisfaction. This will highlight your ability to handle various situations effectively.
✨Practice Common Interview Questions
Anticipate questions related to handling guest complaints, managing busy check-in times, or upselling services. Practising your responses will help you feel more confident and articulate during the interview. Remember, it’s all about showing how you can contribute to the hotel's success.
✨Dress the Part
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview to reflect the hotel's standards. A polished appearance will convey your seriousness about the position and your understanding of the industry’s expectations.