At a Glance
- Tasks: Lead front desk operations and create unforgettable guest experiences.
- Company: Join a dynamic hotel in Oban, part of a large independent group.
- Benefits: Earn £16-17/hr, share tips, enjoy discounted stays, and staff accommodation.
- Other info: Great opportunities for career progression and annual bonuses based on performance.
- Why this job: Be part of an exciting hotel relaunch and grow your hospitality career.
- Qualifications: Strong Excel skills, customer service experience, and a business degree preferred.
The predicted salary is between 33280 - 35360 £ per year.
Yellow 42 Recruitment are delighted to be assisting one of our partners in presenting an exciting opportunity to join their team as a Reception Manager for their hotel in Oban. This position is ideal for individuals who are passionate about hospitality and are eager to contribute to the success of a dynamic business. This hotel has just gone through a phased refurbishment with the first 30 rooms already completed and the next phase starting soon. With a new menu being launched for the restaurant, this is an opportunity to be part of an evolving and relaunching of the hotel.
As Reception Manager, you will play a pivotal role in overseeing the front desk operations and ensuring that every guest enjoys a memorable and seamless experience from arrival to departure. Effective cost control is central within your role as Reception Manager. By managing resources carefully and making informed decisions, you will contribute positively to the overall efficiency and profitability of the business.
This position requires you to possess and maintain a strong understanding of both the hotel's products and the local area. This knowledge will enable you to provide accurate and helpful information to guests whenever it is requested, enhancing their overall stay. Effective collaboration with all departments is a key aspect of the role of Reception Manager. You must ensure that accurate reports and necessary information are provided promptly upon request, supporting the smooth operation of the hotel.
You must also ensure full cooperation and compliance with all relevant legislation applicable to your position. Adhering to these regulations is crucial for the safe and lawful operation of the business. You are expected to participate in training and development activities that support your continued growth, ensuring that you remain effective and well-equipped to fulfil your responsibilities as Reception Manager.
Ultimately, you and your team will be accountable for maximising room revenues in accordance with Company standards, ensuring commercial targets are met, while upholding the quality of the guest experience.
What they need from you:
- Strong proficiency in Excel and confidence with numerical tasks are essential for this position.
- Candidates who hold a degree in a business-related subject will be highly regarded.
- Experience with Rezlynx and Guestline systems is a distinct advantage.
- The ideal candidate for the role of Reception/Duty Manager will have at least 1 years’ experience in a similar position.
- You will possess outstanding customer service skills and demonstrate exceptional attention to detail throughout all aspects of the role.
What is on offer:
- £16-17/hr depending on experience.
- Share of the tips and hourly paid.
- Minimum 40 hours a week.
- Option of staff accommodation for a small monthly charge - including all meals and bills.
- Discounted hotel stays for you, family and friends.
- Opportunity for annual bonus based on KPIs and on-target P&L.
- To be part of one of the UK’s largest independent hotel groups, offering excellent opportunity for growth and exploring new career paths and progression within the company.
Please note: This opportunity does not qualify for sponsorship. To be considered for this role, you must have the right to work in the UK.
About Yellow 42: Yellow 42 are a recruitment agency specialising in hospitality roles - both temporary and permanent.
Front Desk & Guest Experience Manager in Oban employer: Yellow 42 Recruitment
Join a vibrant team at one of the UK’s largest independent hotel groups, where your passion for hospitality will be nurtured and rewarded. With a focus on employee growth, you will have access to training and development opportunities, alongside competitive pay, staff accommodation, and discounted stays for friends and family. Experience a dynamic work culture in Oban, where you can contribute to the exciting relaunch of a beautifully refurbished hotel while ensuring every guest enjoys a memorable stay.
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk & Guest Experience Manager in Oban
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show up in person! If you're eyeing a specific hotel, pop in and introduce yourself. A friendly face can make a lasting impression, and it shows your enthusiasm for the role.
✨Tip Number 3
Prepare for interviews by researching the hotel and its recent changes. Knowing about their refurbishment and new menu will help you stand out as someone genuinely interested in contributing to their success.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Front Desk & Guest Experience Manager in Oban
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share experiences that highlight your enthusiasm for creating memorable guest experiences. We want to see how you can contribute to our dynamic team.
Be Specific About Your Skills:Make sure to mention your strong proficiency in Excel and any experience with Rezlynx or Guestline systems. We’re looking for candidates who can hit the ground running, so don’t be shy about showcasing your relevant skills!
Tailor Your Application:Take a moment to customise your application for this specific role. Highlight your previous experience as a Reception Manager or in similar positions, and explain how it aligns with what we’re looking for at our hotel in Oban.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Yellow 42 Recruitment
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of the hotel’s offerings and the local area. This will help you answer questions confidently and show your passion for providing guests with an exceptional experience.
✨Showcase Your Numbers Game
Since strong proficiency in Excel and numerical tasks is essential, be prepared to discuss your experience with data management. Bring examples of how you've used these skills in previous roles to improve efficiency or profitability.
✨Demonstrate Team Spirit
Collaboration is key in this role, so think of examples where you've worked effectively with other departments. Highlight your communication skills and how you’ve contributed to a smooth operation in past positions.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. It shows that you take the opportunity seriously and are ready to represent the hotel’s brand from day one.
