Banqueting Operations Manager in Girvan

Yellow 42 are looking for a Banqueting Operations Manager for one of our 5 star resort clients in Scotland. A prestigious hotel on the beautiful Ayrshire coast, the main role is to oversee event operations throughout the Resort, and on a limited basis at off-site locations. You will lead a high-performing operational team to execute flawless events, exceed guest expectations, and maximise banqueting revenues and operational efficiency.

THE ROLE AND MAIN DUTIES

• Execute every event based on the Resort’s luxury standards and customer expectations.
• Ensure the highest level of service is provided during events and drive customer satisfaction.
• Manage relationships, clearly and concisely communicate with all stakeholders in an event in order to build loyalty, including but not limited to; resort managers/departments, event planners, banqueting team, suppliers, clients and guests.
• Be a present, approachable and endearing onsite contact for all event organisers, hosts and VIPs.
• Attend planning meetings and menu tastings with the resort event planners, co-host the final client meetings and preconvention meetings in order to ensure smooth transition for all customers.
• Direct room set-ups, staff briefings, service, and breakdown.
• Act as Master of Ceremonies for Events, address the room, lead the announcements, introductions, and pre-event housekeeping/safety briefings with confidence and eloquence.
• Be responsible for the maintenance, functionality, and operation of all in-house AV equipment. Use knowledge and expertise to ensure all basic AV requirements of the client are met and executed to perfection.
• Train and coach banqueting senior team to be equally as reliable in your absence.
• Manage last-minute requests and changes with a calm, professional and can-do attitude.
• Lead, motivate, and empower the Banqueting team, as well as all members of our agency support team.
• Proactively identify training and development opportunities, implement and maintain training plans and records.
• Observe and monitor the performance of banqueting associates, proactively providing real-time feedback.
• Conduct regular department meetings in order to facilitate continual and effective communication in the department.
• Manage the recruitment process for all positions within the team.
• Responsible for controlling all costs within the department, tracking and monitoring expenditure, managing rotas, and creating action plans where required to ensure department revenue goals are exceeded.

IDEAL CANDIDATE

• Dynamic, detail-oriented, energetic, organised, and hands-on.
• Confident and results-driven, with excellent time-management skills.
• Ability to communicate freely and eloquently in local language is essential.
• Strong commercial acumen.
• Excellent relationship management and interpersonal skills.
• Ability to supervise, train, and motivate associates in your team.
• Drive and commitment to deliver results whilst managing complexity.

QUALIFICATION STANDARDS

• College/University Degree preferred although not essential, specialising in Hospitality, Hotel Management or similar.
• At least 3 years’ experience showing a strong background of leadership skills, managing and developing a large team.
• Suitable, relevant experience in the management of Hotel Banqueting events.
• Experience and knowledge of managing and controlling the budget for your department, including but not limited to stock, payroll, sales, and equipment.
• Knowledge and ability to maintain compliance with all local laws and regulations.
• Willingness to maintain current and up-to-date knowledge of the hospitality and leisure industry.
• Must possess strong computer skills, willing to learn new systems, and ability to drive a paperless department.

THE OFFER

• Salary £38-40K.
• Subsidised live in accommodation if required.
• Access to a meal on duty in the staff canteen.
• Friends & Family Rooms Programme - discounted room rates.
• Discounts available at the Food & Beverage outlets.
• Resort Facilities – use of the Spa, Gym and facilities.
• Discounted room rates at all company properties.
• Uniforms - a uniform will be provided, and items will be laundered at the Company's expense.
• Employee Assistance Programme – offering a range of Employee Assistance Help Lines.
• Ongoing training and development, first-class hospitality training & Apprenticeship programmes are available.