At a Glance
- Tasks: Analyse customer data to enhance experiences and improve processes.
- Company: Leading digital marketing partner for local businesses in the UK.
- Benefits: Competitive salary, 31+ days holiday, wellbeing resources, and gym discounts.
- Other info: Remote role with opportunities for career growth and recognition.
- Why this job: Make a real impact on customer experience with your analytical skills.
- Qualifications: Experience with customer databases and data analysis tools.
The predicted salary is between 36000 - 60000 £ per year.
We've been championing local businesses for over 60 years. Where once our Yellow Pages helped those businesses get found and chosen, we now do this and much, much more with our proven digital marketing solutions, making us the UK's number one managed digital advertising partner for local businesses.
As the Customer Analytics Analyst you are responsible for data compilation, process mapping, and analysis with the aim of identifying tactical and strategic improvements to customer experience, process improvement and efficiency gains in line with business strategy, vision and culture.
You will be responsible for the development and presentation of in-depth case studies on strategic business topics. The focus of these studies will span all channels (Voice, eMail, Chat etc) as they relate to the contact centre. Studies should include analysis and recommendations of employee improvements, process enhancements or development, and/or technology enhancement recommendations that will positively impact the experience of all organisational internal and external stakeholders.
Precision, curiosity, attention to detail and accuracy are key competencies of the Analyst, you will bring data to life in an engaging way to enable others to understand where they need to prioritise and focus their efforts to drive service improvement.
This is a remote role that can be based anywhere in the UK.
Qualifications
- Experience working with customer databases, speech/text/sentiment technology to drive insight
- Practitioner in data manipulation and analysis
- Competent in preparing written reports, analysis, and briefings
- Evidence of driving business improvement strategies in a contact centre environment and/or customer feedback team
- Familiar with Speech and Text Analytics systems (Verint preferred)
- Microsoft Excel (Advanced) and PowerPoint
- Microsoft SSRS Report Builder
- SQL/Other BI System
- Experience of analytical methodology
Closing date for this role will be Friday 14th November with a 2 stage remote interview process.
Why join us?
- Competitive Salary
- At least 31 days holiday (inc. public holidays), building to 34 over 5 years
- Savings at over 900 outlets inc. supermarkets, fashion, electronics, and travel
- Access to mind, money and movement wellbeing resources and gym discounts
- Savings on eyecare and free eye tests
- Company-wide and local recognition schemes
- 24/7 Employee Assistance Programme support
- Pension scheme for colleagues aged 22 to State Pension Age
- Life insurance for all
Customer Analytics Analyst - Speech in London employer: Yell
Yell is an exceptional employer that fosters a dynamic and supportive work culture in Stafford, where innovation and collaboration thrive. Employees benefit from comprehensive training programmes, opportunities for professional growth, and the chance to work with a prestigious client base, all while enjoying a flexible work environment that prioritises work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Analytics Analyst - Speech in London
✨Get Involved in Data Science Meetups
Tap into local data science meetups or workshops to connect with fellow enthusiasts and professionals. These events are goldmines for networking, and sometimes even lead directly to job openings at companies like Yell!
✨Show Off Your Projects
Start building a public portfolio showcasing your data science projects on platforms like GitHub or personal websites. Highlight unique analyses or models you've developed. This not only demonstrates your skills but also gets your name out there for roles like Customer Analytics Analyst - Speech at Yell.
✨Leverage Professional Networks
Join professional bodies related to data science, like the Data Science Society or similar organisations. Getting involved can lead to mentorship opportunities and insider knowledge about full-time positions at companies like Yell.
✨Apply Directly through Our Website
When you find a suitable opening like Customer Analytics Analyst - Speech at Yell, make sure to apply directly through our website. It gives you an edge and shows you're keen to join our team. Plus, who doesn’t love a direct application? It’s easier than navigating through job boards!
We think you need these skills to ace Customer Analytics Analyst - Speech in London
Some tips for your application 🫡
Show Off Your Projects:In the world of data science, your projects can speak volumes about your skills. Make sure to showcase a few key projects in your CV or portfolio, especially those that highlight your ability to work with data sets, build models, or use relevant tools like Python, R, or SQL. Don’t forget to include links to any GitHub repositories if applicable!
Quantify Your Achievements:Employers love numbers! When drafting your CV, highlight your achievements with quantifiable results. For instance, mention how your data analysis led to a certain percentage increase in efficiency or revenue at a previous job or project. These details can really make your application pop!
Craft a Tailored Cover Letter:For a full-time role at Yell, your cover letter should reflect your passion for data science and your excitement about the specific projects or values of the company. Dive into why you’re a good fit, how your skills align with their needs, and any unique perspectives you can bring to the team.
Stand Out with Relevant Courses and Certifications:Although experience talks, relevant courses or certifications can be your ticket to impressing hiring managers at Yell. Mention any standout courses you've completed that equipped you with essential skills, such as machine learning certifications or data visualisation courses. This shows your commitment to continuously developing your skills in the field!
How to prepare for a job interview at Yell
✨Brush Up on Your Statistics
For a data science role, we need to seriously sharpen our statistics skills. Get ready to tackle technical questions on probability distributions, hypothesis testing, and regression analysis. These are often the bread and butter of data science interviews, so don't just skim over them!
✨Showcase Your Projects
Prepare a killer portfolio showcasing your data science projects. We should include details about the datasets used, the tools and techniques applied, and the impact of your findings. If we can walk them through a particularly challenging project or a cool visualisation that had real-world implications, it’ll really make us stand out!
✨Get Comfortable with Python and R
Most data science positions require us to be proficient in programming languages like Python and R. We should practice common libraries like pandas, NumPy, and scikit-learn, and be ready for live coding exercises or algorithm questions. Showing off our coding chops can really impress the interviewers at Yell!
✨Prepare for Case Studies
Expect to encounter real-world case studies during the interview. We might be asked how we’d approach a data problem or analyse a dataset to extract insights. It's essential to think out loud and demonstrate our problem-solving process so that the interviewer can see our logical thinking in action.
