At a Glance
- Tasks: Analyse customer data to enhance experiences and improve processes across various channels.
- Company: Leading digital marketing partner for local businesses in the UK.
- Benefits: Competitive salary, 31+ days holiday, wellbeing resources, and discounts.
- Other info: Join a supportive team with opportunities for recognition and career growth.
- Why this job: Make a real impact on customer experience while working remotely from anywhere in the UK.
- Qualifications: Experience with customer databases and analytical tools; strong report writing skills.
The predicted salary is between 36000 - 60000 £ per year.
We've been championing local businesses for over 60 years. Where once our Yellow Pages helped those businesses get found and chosen, we now do this and much, much more with our proven digital marketing solutions, making us the UK's number one managed digital advertising partner for local businesses.
As the Customer Analytics Analyst you are responsible for data compilation, process mapping, and analysis with the aim of identifying tactical and strategic improvements to customer experience, process improvement and efficiency gains in line with business strategy, vision and culture. You will be responsible for the development and presentation of in-depth case studies on strategic business topics. The focus of these studies will span all channels (Voice, eMail, Chat etc) as they relate to the contact centre. Studies should include analysis and recommendations of employee improvements, process enhancements or development, and/or technology enhancement recommendations that will positively impact the experience of all organisational internal and external stakeholders.
Precision, curiosity, attention to detail and accuracy are key competencies of the Analyst, you will bring data to life in an engaging way to enable others to understand where they need to prioritise and focus their efforts to drive service improvement. This is a remote role that can be based anywhere in the UK.
Qualifications
- Experience working with customer databases, speech/text/sentiment technology to drive insight
- Practitioner in data manipulation and analysis
- Competent in preparing written reports, analysis, and briefings
- Evidence of driving business improvement strategies in a contact centre environment and/or customer feedback team
- Familiar with Speech and Text Analytics systems (Verint preferred)
- Microsoft Excel (Advanced) and PowerPoint
- Microsoft SSRS Report Builder
- SQL/Other BI System
- Experience of analytical methodology
Closing Date
Closing date for this role will be Friday 14th November with a 2 stage remote interview process.
Why join us?
- Competitive Salary
- At least 31 days holiday (inc. public holidays), building to 34 over 5 years
- Savings at over 900 outlets inc. supermarkets, fashion, electronics, and travel
- Access to mind, money and movement wellbeing resources and gym discounts
- Savings on eyecare and free eye tests
- Company-wide and local recognition schemes
- 24/7 Employee Assistance Programme support
- Pension scheme for colleagues aged 22 to State Pension Age
- Life insurance for all
Customer Analytics Analyst - Speech employer: Yell
Yell is an exceptional employer that fosters a dynamic and supportive work culture in Stafford, where innovation and collaboration thrive. Employees benefit from comprehensive training programmes, opportunities for professional growth, and the chance to work with a prestigious client base, all while enjoying a flexible work environment that prioritises work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Analytics Analyst - Speech
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even lead to referrals, which can be a game-changer in landing that job.
✨Tip Number 3
Prepare for those interviews by practising common questions and scenarios related to customer analytics. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your skills effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining us and makes the process smoother for everyone involved.
We think you need these skills to ace Customer Analytics Analyst - Speech
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Analytics Analyst. Highlight your experience with data analysis, customer databases, and any relevant technologies like Speech and Text Analytics. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about improving customer experiences and how your analytical skills can drive business improvements. Keep it engaging and relevant to the job description.
Showcase Your Analytical Skills:In your application, don’t just list your skills—show us how you've used them in real-world scenarios. Share examples of how you've driven insights from data or improved processes in previous roles. We love seeing practical applications!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy—just follow the prompts!
How to prepare for a job interview at Yell
✨Know Your Data Inside Out
As a Customer Analytics Analyst, you'll be working with data all day long. Make sure you brush up on your experience with customer databases and speech/text/sentiment technology before the interview. Be ready to discuss specific examples of how you've used data to drive insights and improvements in previous roles.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical methodology during the interview. Think of a couple of case studies where you identified process improvements or efficiency gains. Be clear about the steps you took, the tools you used (like SQL or Excel), and the impact your recommendations had on the business.
✨Engage with Your Presentation Skills
Since you'll be presenting in-depth case studies, practice your presentation skills ahead of time. Use PowerPoint to create a mock presentation that highlights your findings and recommendations. This will not only show your ability to communicate complex information but also your attention to detail and creativity.
✨Emphasise Your Curiosity and Attention to Detail
During the interview, convey your curiosity about customer experience and your commitment to precision. Share examples of how your attention to detail has led to successful outcomes in past projects. This will resonate well with the company's focus on improving customer experience and process enhancements.
