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- Tasks: Analyse customer data to enhance experiences and improve processes.
- Company: Leading digital advertising partner for local businesses in the UK.
- Benefits: Competitive salary, 31+ days holiday, wellness resources, and discounts.
- Why this job: Make a real impact on customer experience with your analytical skills.
- Qualifications: Experience with customer databases and data analysis tools required.
- Other info: Remote role with opportunities for career growth and recognition.
The predicted salary is between 28800 - 48000 £ per year.
We've been championing local businesses for over 60 years. Where once our Yellow Pages helped those businesses get found and chosen, we now do this and much, much more with our proven digital marketing solutions, making us the UK's number one managed digital advertising partner for local businesses.
As the Customer Analytics Analyst you are responsible for data compilation, process mapping, and analysis with the aim of identifying tactical and strategic improvements to customer experience, process improvement and efficiency gains in line with business strategy, vision and culture. You will be responsible for the development and presentation of in-depth case studies on strategic business topics. The focus of these studies will span all channels (Voice, eMail, Chat etc) as they relate to the contact centre. Studies should include analysis and recommendations of employee improvements, process enhancements or development, and/or technology enhancement recommendations that will positively impact the experience of all organisational internal and external stakeholders.
Precision, curiosity, attention to detail and accuracy are key competencies of the Analyst, you will bring data to life in an engaging way to enable others to understand where they need to prioritise and focus their efforts to drive service improvement. This is a remote role that can be based anywhere in the UK.
Qualifications
- Experience working with customer databases, speech/text/sentiment technology to drive insight
- Practitioner in data manipulation and analysis
- Competent in preparing written reports, analysis, and briefings
- Evidence of driving business improvement strategies in a contact centre environment and/or customer feedback team
- Familiar with Speech and Text Analytics systems (Verint preferred)
- Microsoft Excel (Advanced) and PowerPoint
- Microsoft SSRS Report Builder
- SQL/Other BI System
- Experience of analytical methodology
Closing Date
Closing date for this role will be Friday 14th November with a 2 stage remote interview process.
Why join us?
- Competitive Salary
- At least 31 days holiday (inc. public holidays), building to 34 over 5 years
- Savings at over 900 outlets inc. supermarkets, fashion, electronics, and travel
- Access to mind, money and movement wellbeing resources and gym discounts
- Savings on eyecare and free eye tests
- Company-wide and local recognition schemes
- 24/7 Employee Assistance Programme support
- Pension scheme for colleagues aged 22 to State Pension Age
- Life insurance for all
Customer Analytics Analyst - Speech employer: Yell
Contact Detail:
Yell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Analytics Analyst - Speech
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer analytics and be ready to discuss your experience with data manipulation and analysis. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your skills! Bring along examples of your previous work, like case studies or reports you've created. This will give you a chance to demonstrate how you can bring data to life and drive service improvement, just like they’re looking for.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind as they make their decision.
We think you need these skills to ace Customer Analytics Analyst - Speech
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Analytics Analyst role. Highlight your experience with data analysis, customer databases, and any relevant technologies like Speech and Text Analytics. We want to see how your skills align with our mission!
Showcase Your Analytical Skills: In your written application, emphasise your analytical methodology and any past successes in driving business improvements. Use specific examples to demonstrate how you've made a positive impact in previous roles. This will help us see your potential!
Be Clear and Concise: When writing your application, clarity is key! Keep your language straightforward and avoid jargon unless it's relevant. We appreciate well-structured reports, so make sure your application reflects that attention to detail we’re looking for.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Yell
✨Know Your Data Inside Out
As a Customer Analytics Analyst, you'll be working with data all day long. Make sure you brush up on your experience with customer databases and speech/text/sentiment technology. Be ready to discuss specific examples of how you've used data to drive insights and improvements in previous roles.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical methodology during the interview. Bring along examples of reports or case studies you've developed that highlight your ability to analyse data and present it in an engaging way. This will show them you can bring data to life and make it relevant for stakeholders.
✨Familiarise Yourself with Relevant Tools
Since the role mentions tools like Verint, Microsoft Excel, and SQL, make sure you're comfortable discussing these technologies. If you have experience with any BI systems, be prepared to share how you've used them to enhance customer experience or process efficiency.
✨Emphasise Your Curiosity and Attention to Detail
The job description highlights precision and curiosity as key competencies. Think of examples where your attention to detail has led to significant improvements or insights. Show them that you're not just about numbers; you're passionate about enhancing the customer experience through thorough analysis.
