Job Description
About the role
Salary
£40-45k DOE, & OTB of £17,250
This role requires Belfast-based candidates to be office-based.
We have an exciting opportunity for a Telesales Manager to join our team. In this role, you’ll lead, coach, and inspire a high‑performing team of telesales consultants focused on winning new business while also building strong, lasting relationships through account management. We’re looking for a hands‑on leader who thrives in a fast‑paced environment, motivates through integrity and emotional intelligence, and consistently drives performance against ambitious sales targets.
Key Responsibilities
- Lead, motivate, and develop a team of telesales consultants to achieve and exceed monthly revenue and KPI targets.
- Drive new customer acquisition through proactive contact strategies.
- Support consultants in account management, ensuring existing clients receive world‑class service and maximising upsell / cross‑sell opportunities.
- Deliver structured coaching, call listening, and regular 1 : 1s to improve skills, confidence, and results.
- Analyse performance data to identify opportunities, celebrate success, and address areas for improvement.
- Create a positive, high‑energy team culture that values collaboration, development, and achievement.
- Ensure compliance and call quality standards are consistently met to deliver exceptional customer experiences.
What we’re looking for
- Proven success as a high‑performing Sales Consultant or Sales Manager, ideally in a telesales or B2B environment.
- Strong background in new business development and account management.
- Experience managing and motivating remote or office‑based sales teams.
- Excellent communication, coaching, and leadership skills with high levels of emotional intelligence.
- Data‑driven mindset with the ability to translate insights into actions that drive performance.
- Energetic, inspirational, and resilient leader who thrives in a target‑driven environment.
Additional Information
What we offer
- 23 days’ holiday (rising with service).
- Opportunities to work with global partners such as Google.
- Employee Assistance Programme with 24 / 7 wellbeing support.
- Flexible pension scheme to suit your needs.
- Access to exclusive employee discounts with leading retailers and brands.
- Gold Award Incentive : Two‑day luxury trip to the Algarve for top performers.
- Uncapped Bonuses : A strong motivator for ambitious sales professionals.
- Engaged Management Team : Leadership is actively involved and supportive.
- Proven Product Set : Customers love what’s being offered—this builds trust.
- Vibrant Belfast Office Culture : A dynamic environment with growth potential.
