Home Support Worker (OPSEU)-GTA

Yee Hong Centre for Geriatric Care (Yee Hong) is a recognized leader in senior care, dedicated to providing exceptional, culturally inclusive services that enhance the well-being of older adults. With a strong reputation for excellence in long-term care, community programs, and aging-in-place initiatives, Yee Hong is committed to supporting seniors in living with dignity, independence, and the best possible quality of life. At the core of its mission is a focus on compassionate, person-centered care tailored to the unique needs of diverse communities. Yee Hong is one of the foremost providers of culturally appropriate senior care in the country, delivering high-quality resident experience and care to Chinese and other Asian seniors since 1994. The organization operates 805 long-term care beds and 308 seniors’ apartment units, with an additional 224 long-term care beds opening in a new home by June 2026. In addition, Yee Hong offers four campuses of managed care, a hospice residence, and a wide range of community-based senior and caregiver support services. Through this comprehensive network, the organization serves more than 15,000 individuals annually across the Greater Toronto Area.

Provides in-home support and emergency response services to clients in the home support and assisted living environment.

• Applies client-centred approach and respects client's wishes, rights, dignity, autonomy and needs when providing in-home support services.
• Provides high quality support services in accordance with care plan, organization's mission and legislated and regulatory standards (e.g. personal care, homemaking, meal services, social activities, escorting, shopping, etc.).
• Responds promptly to clients' emergencies and takes appropriate actions (e.g. medical, non-motion sensor).
• Provides accurately and timely reports of client's condition verbally. Document as appropriate.
• Maintains complete and up-to-date client's progress report and accurate statistics of service.
• Works closely with caregiver to provide optimal care for clients and provides emotional support and relief to caregiver.
• Assists in daily and special social activities.
• Assists in maintaining clients' information database.
• Assists in mass program/activities such as fire drills and preventive maintenance programs, as required.
• Complies with risk management policy for health and safety and infection control.
• Keeps up-to-date with developments and best practices in the field.
• Other duties as assigned.

• Graduate of an approved and recognized Personal Support Worker course in Ontario, or equivalent.
• Current CPR & First Aid Certificate.
• Registration with Health and Supportive Care Providers Oversight Authority (HSCPOA) preferred.
• Client-centred care focus with strong customer service and interpersonal skills.
• Demonstrated ability to take initiative, problem-solve and time manage.
• Ability to work independently as well as be an active, positive team player.
• Computer literacy (MS Office). Basic knowledge of Alayacare, Workday an asset.
• Satisfactory Police Vulnerable Sector Screen result.
• Ability to communicate in English and Chinese.

• Considerable standing, walking, lifting and bending.
• Exposure to all client care elements through regular client contact.
• Shift work, including days, evenings, nights and weekends.
• Regular travel within the Greater Toronto and Mississauga area.
• Use of own vehicle.

Please apply before: 2026-05-16

Our people are our greatest strength and the core of our success. We invest in our employees' wellbeing and support their ongoing learning and development. We offer:

• Competitive total compensation package.
• Multi-employer pension plan.
• Professional development opportunities.
• Ongoing learning and development.
• Employee education assistance program.
• Award winning corporate culture.
• Safe, inclusive and supportive work environment.

Yee Hong is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the bona-fide requirements for the open position. If contacted for this employment opportunity, please advise if you require any accommodation. Successful applicants must provide a recent satisfactory vulnerable sector police reference check and medical clearance certificate. Our hiring process involves the use of Artificial Intelligence (AI) to assist with screening of the applicants’ resume. This job is posted to fill an existing vacancy.