At a Glance
- Tasks: Lead front of house teams and create memorable customer experiences.
- Company: Join Greene King, the UK's leading pub retailer and brewer.
- Benefits: Enjoy discounts, mental health support, and flexible working arrangements.
- Other info: Gain valuable experience in a supportive environment with career growth opportunities.
- Why this job: Be part of a vibrant community and develop your leadership skills.
- Qualifications: No formal qualifications needed, just a passion for service.
The predicted salary is between 27540 - 33660 £ per year.
About the Employer
Greene King is the country's leading pub retailer and brewer, running over 3,100 pubs, restaurants and hotels across England, Wales and Scotland.
What You’ll Do
As an Apprentice Team Leader with Chef and Brewer, your motivational skills and passion for customer care make you the perfect person to lead our front of house teams. You’ll ensure that each team member knows their stuff and can wow customers with a 5* experience. And it doesn’t stop with food and drink! From quizzes to music evenings - your creativity and organisational skills can bring communities closer together.
The Chef and Brewer collection brings together beautiful, cosy country-style pubs where everyone feels at home. We take great care in creating seriously good pub food and expertly curated drinks served by our friendly and knowledgeable team. Customers visit us to get a break from the stresses of life - so our menus, service, and atmosphere are all designed to deliver an irresistible experience that celebrates life’s simple pleasures.
As an Apprentice Team Leader you will...
- Provide customers with a heartfelt and memorable experience each and every time they visit.
- Deputise for the management team and resolve any issues that arise in their absence.
- Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
- Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.
What you’ll bring...
- A great eye for detail, making sure every pint is poured to perfection.
- Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
- An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
- A positive can-do attitude and be a real team player.
We’re all about rewarding our team’s hard work, that’s why you will benefit from...
- Discount of 33% for you and 15% for your loved ones on all of our brands.
- Free employee assistance program - mental health, well-being, financial, and legal support.
- Enhanced, family-friendly maternity and paternity policies.
- Menopause Friendly Employer.
- Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels.
- Refer a friend - earn up to £1,500 for referring them!
- Wagestream - access your wage before payday.
- Retail discounts - Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more.
What your apprenticeship includes:
- You won’t need to attend college, our apprenticeships are delivered through work-based training which includes a mixture of face-to-face sessions and remote Team calls with your Lifetime Learner Coach every 6 weeks.
- You will also have a mentor within the workplace to support you.
- Obtain Functional Skills in English and maths, with support tailored to your needs.
- Reviews every 12 weeks with the Apprentice, Line Manager and Lifetime Learner Coach including feedback sessions.
CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG
We aim to embed inclusion into every decision we make - across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.
Training Outcome
With Greene King and Lifetime Training, you will have the chance to further your career across our well-known brands.
Skills Required
- Team Working
- Organisation Skills
Qualifications
Desired - None required
Course Information
Course: Hospitality supervisor (level 3)
Level: 3
Route: Catering and hospitality
Apprenticeship Level: Advanced
Working Arrangements
Working Week: 20+ hours - shift work including evenings and weekends, exact shifts to be confirmed.
Expected Duration: 1 Year 3 Months
Training Provider: LIFETIME TRAINING GROUP LIMITED
Apprentice Team Leader employer: Ye Olde Swan (Woughton-On-The-Green)
Greene King is an exceptional employer that prioritises the growth and development of its team members, offering a supportive work culture where apprentices can thrive. With comprehensive training and mentorship through Lifetime Training, employees are equipped with the skills needed to excel in the hospitality industry while enjoying a vibrant atmosphere that values teamwork and customer satisfaction. Located in lively settings, this role not only provides meaningful work but also the chance to be part of a renowned brand committed to delivering outstanding service.
Contact Details:
Ye Olde Swan (Woughton-On-The-Green) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Team Leader
✨Get Involved in Local Events
Dive into the local food scene by attending food festivals, culinary competitions, or community events. These gatherings are perfect for networking with industry professionals, showcasing your passion for hospitality, and even finding potential apprenticeship opportunities!
✨Join Hospitality Forums and Groups
Get yourself on platforms like Facebook or MeetUp and join hospitality-specific groups. Sharing your enthusiasm and connecting with people already in the industry can provide inside info and even lead to apprenticeship openings you might not find elsewhere.
✨Visit Local Venues Directly
Don’t underestimate the power of a face-to-face encounter! Pop into local restaurants or cafes with your bright smile and a keen interest in learning. Many places are keen to take on apprentices, especially if you can show a genuine interest right at their doorstep.
✨Utilise School Resources
If you're currently studying, make sure you chat with your college’s career services team. They often have exclusive partnerships with local businesses and can help you find apprenticeships in hospitality, especially tailored to new entrants like us.
We think you need these skills to ace Apprentice Team Leader
Some tips for your application 🫡
Show Your Passion for Hospitality:When applying for an apprenticeship in hospitality at Ye Olde Swan (Woughton-On-The-Green), make sure to express your genuine enthusiasm for food and service. Share any relevant personal experiences, whether it’s working at family gatherings or volunteering at local events. This showcases your commitment and love for the industry right from the start!
Highlight Customer Service Experience:Even if you haven't worked in a formal hospitality setting, include any customer service roles you’ve had. This could be anything from helping out at a café to retail positions. Emphasising skills like communication and problem-solving will help us see that you're equipped to make customers feel welcome at Ye Olde Swan (Woughton-On-The-Green).
Don’t Forget about Food Safety Knowledge:While you may still be learning, showing that you have a basic understanding of food hygiene and safety can set your application apart. Even mentioning food handling courses or certifications you’ve completed, or simply your willingness to learn, demonstrates readiness to jump into the apprenticeship and make the most of it!
Tailor Your CV to the Role:Keep your CV focused and concise by tailoring it specifically for this apprenticeship. Highlight skills like teamwork and adaptability, which are crucial in hospitality. We want to see potential and enthusiasm, so it’s okay if you don’t have extensive experience yet—just show us that you're eager to learn and grow with Ye Olde Swan (Woughton-On-The-Green)!
How to prepare for a job interview at Ye Olde Swan (Woughton-On-The-Green)
✨Know Your Menu
Before heading into your interview at Ye Olde Swan (Woughton-On-The-Green), brush up on your knowledge of the menu items they offer. Being able to discuss their signature dishes or even suggest a popular pairing shows your passion and readiness to dive into the culinary world!
✨Demonstrate Your Customer Service Skills
In hospitality, customer service is key. Be prepared to share examples of how you've handled challenging customers or gone the extra mile to ensure someone has a great experience, even if it's from a school project or family gatherings. They want to see your attitude!
✨Show Enthusiasm for Learning
As an apprentice, your eagerness to learn can be your biggest asset. Talk about your motivations for choosing the hospitality sector, and express your excitement to learn the ropes from experienced professionals at Ye Olde Swan (Woughton-On-The-Green). They’ll appreciate your fresh perspective and ambition!
✨Brush Up on Basic Food Safety
Knowledge of food hygiene and safety standards is super important in the hospitality industry. Familiarise yourself with basic food safety principles to discuss during your interview. Show that you understand why this knowledge matters, especially in a bustling environment like Ye Olde Swan (Woughton-On-The-Green)!
