Ydun is redefining the fitness landscape by merging cutting‑edge science and technology with bespoke, hands‑on training. Born in Milan and now launching in the heart of London, Ydun offers a premium, data‑driven, and highly personalised wellness experience designed to empower members to optimise their health. At Ydun, every interaction reflects our uncompromising commitment to excellence in fitness, hospitality, and innovation.
We are looking for a confident, personable Front Desk - Membership & Sales team member to own membership sales and management at our first London studio, and to be the warm, sophisticated face of Ydun from the moment someone walks through our doors.
About Ydun
Ydun is redefining the fitness landscape by merging cutting‑edge science and technology with bespoke, hands‑on training. Born in Milan and now launching in the heart of London, Ydun offers a premium, data‑driven, and highly personalised wellness experience designed to empower members to optimise their health. At Ydun, every interaction reflects our uncompromising commitment to excellence in fitness, hospitality, and innovation.
We are looking for a confident, personable Front Desk - Membership & Sales team member to own membership sales and management at our first London studio, and to be the warm, sophisticated face of Ydun from the moment someone walks through our doors.
Role Overview
This is hybrid between front of house and sales and membership role. A great starting point if you're looking to develop a career in this space. You are the first point of contact for potential and existing members: you guide people from their first enquiry or free trial through to becoming a member, and you look after them throughout their membership. You are confident speaking with people, proactive, and comfortable selling what we do.
It is a hands‑on role in a small team. Alongside sales, you keep the studio running beautifully day to day - welcoming members, managing bookings, preparing smoothies and premium refreshments, and keeping the studio clean, organised and inviting.
Key Responsibilities
Membership & Sales
- Own the member journey from first enquiry to signed membership: follow up free trials, assessments and enquiries, and convert interested visitors into members.
- Manage memberships day to day - sign‑ups, changes, renewals and member questions - using our studio management software (Momence).
- Proactively reach out to prospective and existing members; follow up consistently so no enquiry goes cold.
- Build positive relationships with members, remember their preferences, and support retention by flagging feedback and concerns to the Studio Manager.
Front Desk & Studio Experience
- Warmly welcome members and guests, giving a professional and friendly first impression every time.
- Manage check‑ins, bookings and scheduling enquiries with precision, and answer calls and emails promptly.
- Serve premium refreshments such as coffee and smoothies, making each interaction feel personal and high‑end.
- Keep the reception and studio areas clean, organised and reflective of Ydun's luxury standards; monitor and restock supplies.
Team Collaboration
- Support the General Manager and trainers with administrative tasks and day‑to‑day operational flow.
- Assist with special events, brand activations and promotions.
Qualifications
- Sales ability: demonstrable experience in a sales, membership or client‑facing commercial role - you are confident speaking with people and comfortable asking for the sale.
- Background: experience in luxury hospitality, premium retail or a high‑end wellness environment is a strong plus.
- Skills: excellent communication and interpersonal skills; highly organised and able to multitask.
- Attributes: warm, personable and detail‑oriented, with a genuine passion for an exceptional member experience.
- Languages: fluency in English required; additional languages are a plus.
- Technical skills: comfortable with studio booking and membership software, Google Workspace, and using AI tools to work efficiently.
- Availability: able to open and close the studio, covering shifts between 6am and 9pm, including some weekends.
- Right to work in the UK: no visa sponsorship available at this stage
- Passion for health & fitness
What We Offer
- Innovation & Technology: The unique opportunity to work with the most advanced training and diagnostic equipment in the industry.
- Performance-Driven Culture: A cutting‑edge, data‑driven environment where precision, science, and measurable results are the priority.
- Professional Development: Ongoing training and direct access to the latest research in fitness, health optimisation, and longevity.
- Premium Workspace: An inspiring, high‑end work environment focused on maximising human healthspan in the heart of Marylebone, London.
- Brand Impact: The chance to be a foundational member of an innovative brand that is setting a new global standard for health and fitness.
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