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- Tasks: Provide technical support for security systems and assist customers with troubleshooting.
- Company: Join Johnson Controls, a leader in smart and sustainable buildings.
- Benefits: Competitive salary, performance bonuses, generous leave, and exclusive discounts.
- Other info: Enjoy career growth opportunities and a dynamic work environment.
- Why this job: Make a difference daily while helping customers stay safe and secure.
- Qualifications: Passionate problem solvers with excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Johnson Controls is a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine building performance to better serve people, places, and the planet. We’re looking for a skilled Support Technician to join our ADT team. Each year, we help more than 300,000 customers stay safe and secure by keeping their alarm systems running smoothly. With us, you’ll benefit from ongoing training, strong job security, and clear opportunities for career growth across local, national, and global levels.
What we offer
- Competitive Salary: Reflecting your skills and experience
- Bonus Plan: Performance-based bonuses to reward your impact
- Generous Leave: 25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits:
- Pension plan (up to 7% employer match)
- Life assurance
- Employee assistance program
- Referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
- Free Onsite Parking: Hassle-free commuting
- Dress Down Fridays: Casual attire to wrap up the week
How will you do it
In this phone-based, security system support role, you will provide technical support to field engineers and customers. This is a full-time, office-based position (M40) on a day shift (with variable start and finish times), including weekend work.
You will:
- Diagnose and troubleshoot security alarm faults
- Use a broad range of monitoring and programming software
- Deliver excellent customer service to external residential and commercial customers
- Handle bespoke and high-security customer requirements with discretion
- Assist field engineers to ensure remote connectivity to alarm systems
What We’re Looking For
We want passionate, detail-oriented problem solvers who thrive in a high-energy environment.
Essential Skills:
- An interest in problem-solving
- Excellent communication skills
- Ability to convey technical information to a non-technical audience
Preferred Skills:
- Experience in technical problem-solving
- Experience providing customer service over the phone
- Background in customer service
If you're ready to step into a role where you make a difference every day, apply now and become a valued part of our team!
Technical Support Advisor employer: Ydu Jc Air Cond & Ref Inc.- Dubai
Contact Detail:
Ydu Jc Air Cond & Ref Inc.- Dubai Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Advisor
✨Tip Number 1
Get to know the company inside out! Research Johnson Controls and their mission. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about diagnosing issues, try some mock scenarios or even real-life tech problems. The more prepared you are, the more confident you'll feel when tackling questions.
✨Tip Number 3
Brush up on your communication skills! You’ll need to explain technical stuff to customers who might not have a clue. Practise breaking down complex ideas into simple terms – it’ll make you stand out during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Technical Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Technical Support Advisor role. Highlight any relevant technical problem-solving experience and customer service skills to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit for our team at Johnson Controls.
Show Off Your Communication Skills: Since this role involves conveying technical information to non-technical audiences, make sure your application showcases your excellent communication skills. We want to see how you can simplify complex ideas!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Ydu Jc Air Cond & Ref Inc.- Dubai
✨Know Your Tech
Brush up on your technical knowledge related to security systems and troubleshooting. Be ready to discuss specific software or tools you’ve used in the past, as this will show your familiarity with the role.
✨Customer Service Focus
Prepare examples of how you've provided excellent customer service in previous roles. Think about times when you resolved issues over the phone and how you communicated complex information clearly to non-technical customers.
✨Problem-Solving Scenarios
Expect to be asked about how you would handle specific technical problems. Practice articulating your thought process in diagnosing and resolving issues, as this is key for a Technical Support Advisor.
✨Show Your Passion
Let your enthusiasm for problem-solving and helping others shine through. Share why you’re excited about the opportunity to work with Johnson Controls and how you can contribute to their mission of creating smarter buildings.