Role Purpose Customer Delivery Manager. The role is a key managerial position leading a team of field‑based service engineers, primarily based in the field. The manager is expected to lead, manage, and support a team to ensure that exceptional customer service is delivered across a geographic region while operating within a set financial budget. The manager is responsible for managing the performance and development of field engineers and contributing towards improvement initiatives and operational performance enhancements. Key Responsibilities * Deliver customer service across a geographic region against agreed KPI’s. * Contribute positively to the budgetary performance of the service operation by maximizing opportunities and minimizing costs within the team. * Lead, engage and motivate the direct team to optimize performance of individuals and teams. * Identify, build, and maintain positive internal and external stakeholder relationships. Key Enablers * Experience of successfully leading and delivering excellent customer service in a field‑based environment. * Demonstrable people management, leadership, coaching and engagement skills. * Ability to flex and deliver in a fast‑paced environment. * A solution‑focused approach to complex operational problems. * Experience in effectively managing a range of complex tasks and priorities simultaneously. * Proven track record in excellent facilitation, communication and engagement at multiple levels. * Ability to engage, challenge and influence stakeholders. * Commercially astute. Benefits * Competitive basic salary. * Annual company bonus scheme. * Pension – we match up to 7%. * 25 days holiday plus bank holidays. * Company vehicle and ongoing training provided. * Industry‑leading health & safety and an employee assistance program. * Career progression opportunities. * Our team averages 20+ years length of service. * The opportunity to become a valued member of our winning team. * Staff referral scheme up to £2,000. * Rewards & recognition programmes. #J-18808-Ljbffr
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Ydu Jc Air Cond & Ref Inc.- Dubai Recruitment Team
