Customer Service Admin in Sunbury

Customer Service Admin in Sunbury

Sunbury Full-Time 30000 - 40000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Support installation and dispatch teams, manage customer communications, and ensure smooth operations.
  • Company: Join Johnson Controls, a leader in making buildings smarter since 1885.
  • Benefits: Enjoy competitive salary, flexible leave, and exclusive discounts.
  • Other info: Great opportunities for career growth and development in a supportive environment.
  • Why this job: Be part of a dynamic team that makes a real impact on building safety and efficiency.
  • Qualifications: Strong time management, attention to detail, and basic IT skills required.

The predicted salary is between 30000 - 40000 £ per year.

The Subscriber Admin Team supports the branch Installation and Service Dispatch Teams to enable the carrying out of installation and dispatching work in relation to security services. It is the main interface between the customer and the engineer on daily activities & risk situations and is the main control point for planning & scheduling of work.

What we offer

  • Competitive Salary: Reflecting your skills and experience.
  • Generous & Flexible Leave Entitlement: 25 days of annual leave.
  • Holiday Purchase Scheme: Buy up to 10 additional days, increasing your total annual entitlement to the equivalent of up to 35 days.
  • Comprehensive Benefits: Including pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme.
  • Exclusive Discounts: With high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products.
  • Career Development: Extensive opportunities for growth and advancement.

The admin support team will be responsible for supporting the Planning/ Dispatch team for all administration tasks.

How you will do it

  • Stock Replenishment
  • Job Payment Amendments
  • Return Stock Tracking
  • Customer Contact Letters
  • Communication with FLM and Engineers for escalations
  • Identify errors and rectifying before risk occurs.

What we look for

Required

  • Time management
  • Attention to detail
  • Basic IT skills
  • Team focus
  • Problem Solving
  • Prioritising

Preferred

  • Industry experience

Customer Service Admin in Sunbury employer: Ydu Jc Air Cond & Ref Inc.- Dubai

At Johnson Controls, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and innovation. Located in Sunbury-on-Thames, our Customer Service Admin role provides competitive salaries, generous leave entitlements, and extensive career development opportunities, ensuring that our employees can thrive both personally and professionally. With exclusive discounts and a commitment to employee well-being, we create an environment where you can make a meaningful impact while enjoying a rewarding career.
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Contact Detail:

Ydu Jc Air Cond & Ref Inc.- Dubai Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Service Admin in Sunbury

✨Tip Number 1

Get to know the company! Research Johnson Controls and understand their mission and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.

✨Tip Number 2

Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!

✨Tip Number 3

Prepare for the interview by practising common questions related to customer service and admin roles. Think about examples from your past experiences that showcase your time management and problem-solving skills.

✨Tip Number 4

Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.

We think you need these skills to ace Customer Service Admin in Sunbury

Time Management
Attention to Detail
Basic IT Skills
Team Focus
Problem Solving
Prioritising
Communication Skills
Customer Service Orientation

Some tips for your application 🫡

Tailor Your CV: Make sure your CV is tailored to the Customer Service Admin role. Highlight your time management skills and attention to detail, as these are key for the position. We want to see how your experience aligns with what we’re looking for!

Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to our team. Don’t forget to mention any relevant industry experience if you have it!

Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love to see candidates who can think on their feet and resolve issues effectively, especially in a customer service context.

Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!

How to prepare for a job interview at Ydu Jc Air Cond & Ref Inc.- Dubai

✨Know the Role Inside Out

Before your interview, make sure you thoroughly understand the Customer Service Admin role. Familiarise yourself with the key responsibilities like stock replenishment and customer contact letters. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.

✨Showcase Your Problem-Solving Skills

During the interview, be ready to discuss specific examples of how you've tackled challenges in previous roles. Highlight your attention to detail and time management skills, as these are crucial for the admin support team. Use the STAR method (Situation, Task, Action, Result) to structure your answers.

✨Ask Insightful Questions

Prepare a few thoughtful questions to ask your interviewer about the team dynamics or the tools they use for planning and scheduling. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.

✨Demonstrate Team Spirit

Since the role involves working closely with engineers and the dispatch team, emphasise your ability to work collaboratively. Share experiences where you successfully contributed to a team project or helped resolve conflicts, showcasing your team focus and communication skills.

Customer Service Admin in Sunbury
Ydu Jc Air Cond & Ref Inc.- Dubai
Location: Sunbury

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