At a Glance
- Tasks: Coordinate installation schedules and ensure a smooth customer experience.
- Company: Join a dynamic team at a leading installation service provider.
- Benefits: Competitive salary, generous leave, and employee discounts.
- Other info: Full training provided with excellent career growth potential.
- Why this job: Great opportunity to develop skills in a fast-paced, supportive environment.
- Qualifications: Strong customer service focus and good organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for an organised and proactive Subscriber Installation Planner to support our installation operations. You’ll play a key role in coordinating schedules, keeping appointments on track, and ensuring a smooth customer experience. Full training will be provided, making this a great opportunity for someone keen to develop in a fast-paced, team-focused environment.
What we offer
- Competitive Salary: Reflecting your skills and experience
- Generous Leave: 25 days annual leave (pro-rated in hours)
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Pension plan (up to 7% employer match)
- Life assurance
- Employee assistance program
- Referral scheme
- High street brands, cycle-to-work scheme, and Johnson Controls product discounts
What you’ll do
- Plan and schedule installation workloads to maximise efficiency
- Coordinate appointments and support customer bookings
- Work closely with Field Line Managers to resolve scheduling issues
- Provide administrative support to keep operations running smoothly
- Help identify and resolve potential issues before they impact service
What we’re looking for
- Strong customer service focus
- Confident using computers and willing to learn new systems
- Proactive, positive attitude with a willingness to learn
- Good organisational and communication skills
Customer Service Scheduler in Sunbury-on-Thames employer: Ydu Jc Air Cond & Ref Inc.- Dubai
As a Customer Service Scheduler at our company, you'll thrive in a dynamic and supportive work environment that prioritises employee development and well-being. With competitive salaries, generous leave policies, and a range of benefits including a pension plan and discounts on high street brands, we ensure our team members feel valued and motivated. Join us to be part of a collaborative culture where your contributions directly enhance customer experiences and operational efficiency.
Contact Details:
Ydu Jc Air Cond & Ref Inc.- Dubai Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Scheduler in Sunbury-on-Thames
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team. It shows you’re engaged and gives you a chance to find out if the job is right for you too.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Scheduler in Sunbury-on-Thames
Some tips for your application 🫡
Show Off Your Organisational Skills:When you're writing your application, make sure to highlight your organisational skills. We want to see how you can keep things running smoothly, just like you'll be doing in the role!
Emphasise Your Customer Service Experience:Since this role is all about providing a great customer experience, don’t forget to mention any relevant customer service experience you have. Share specific examples of how you've helped customers in the past!
Be Proactive in Your Approach:We love a proactive attitude! In your application, show us how you've taken initiative in previous roles or projects. This will demonstrate that you're ready to tackle challenges head-on.
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to see your application and get you on board with our team!
How to prepare for a job interview at Ydu Jc Air Cond & Ref Inc.- Dubai
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Scheduler role. Familiarise yourself with the key responsibilities like planning and scheduling installation workloads, and think about how your skills align with these tasks.
✨Show Off Your Organisational Skills
Since this role requires strong organisational abilities, be ready to share examples from your past experiences where you successfully managed schedules or coordinated appointments. Highlight any tools or systems you've used to keep things on track.
✨Demonstrate Your Customer Service Focus
Prepare to discuss how you’ve handled customer interactions in the past. Think of specific situations where you went above and beyond to ensure a smooth experience for customers, as this will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process, or how success is measured in the role. This shows your genuine interest and helps you gauge if the company is the right fit for you.
