Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support installation teams by planning and scheduling customer appointments.
- Company: Join Johnson Controls, a leader in making buildings smarter since 1885.
- Benefits: Enjoy competitive salary, flexible leave, and exclusive discounts.
- Why this job: Make a real impact by ensuring smooth operations and happy customers.
- Qualifications: Customer service experience and computer literacy required; scheduling experience preferred.
- Other info: Great career development opportunities in a dynamic work environment.
The predicted salary is between 28800 - 43200 £ per year.
Our Customer Service Dispatchers provide support to the branch Installation Teams to ensure full utilisation of engineers through planning, scheduling, and tracking of customer appointments. Working with the Field Line Managers to ensure any risk situations are resolved, ensuring customers' appointments go ahead as planned, with the risk of no-shows kept to a minimum.
What we offer
- Competitive Salary: Reflecting your skills and experience.
- Generous & Flexible Leave Entitlement: 25 days of annual leave.
- Holiday Purchase Scheme: Buy up to 10 additional days, increasing your total annual entitlement to the equivalent of up to 35 days.
- Comprehensive Benefits: Including pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme.
- Exclusive Discounts: With high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products.
- Career Development: Extensive opportunities for growth and advancement.
How you will do it
- Manage all inbound and outbound telephone activity, providing cover for all areas within the UK.
- Maximise engineer productivity through optimising the utilisation of available resource, ensuring diaries are fully booked and correct hours are assigned for all work.
- Maximise resource utilisation, direct and sub contractor labour where available, with a view to minimising downtime/lead times.
- Ordering the material in a timely manner for customers' visits, liaising with third party providers to ensure lead times are understood and agreed with the customer.
- Support in-field activities which the Planner can impact, such as providing job details to engineers for work the next day, payment for up sales on the day, scheduling return visits as required.
What we look for
- Required: Customer Service experience, Computer literate.
- Preferred: Scheduling / planning experience, Industry experience.
Customer Service Dispatcher in Sunbury-on-Thames employer: Ydu Jc Air Cond & Ref Inc.- Dubai
Contact Detail:
Ydu Jc Air Cond & Ref Inc.- Dubai Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Dispatcher in Sunbury-on-Thames
✨Tip Number 1
Get to know the company! Research Johnson Controls and understand their mission and values. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Service Dispatcher, you'll be managing calls and coordinating with engineers. Role-play common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and even lead to referrals, which can really boost your chances.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about landing the job. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Service Dispatcher in Sunbury-on-Thames
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Dispatcher role. Highlight your relevant experience in customer service and any scheduling or planning skills you have. We want to see how you fit into our team!
Showcase Your Skills: Don’t forget to mention your computer literacy and any specific tools or software you’re familiar with. This role involves a lot of planning and scheduling, so let us know how you can maximise engineer productivity!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read. We appreciate clarity and organisation, just like in the role itself!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ydu Jc Air Cond & Ref Inc.- Dubai
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Service Dispatcher. Familiarise yourself with how to manage inbound and outbound calls, optimise engineer productivity, and handle scheduling effectively. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since customer service experience is a must-have, prepare examples from your past roles where you successfully resolved customer issues or improved service delivery. Highlighting your ability to communicate clearly and empathetically will resonate well with the interviewers.
✨Demonstrate Your Planning Prowess
If you have any scheduling or planning experience, be sure to discuss it! Talk about how you've managed resources effectively in previous jobs, minimised downtime, or coordinated tasks. This will help illustrate your capability to maximise engineer productivity, which is crucial for this position.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, challenges the dispatchers face, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
