At a Glance
- Tasks: Manage service offerings for Building Management Systems and deploy global controls service platforms.
- Company: Join a leading organisation in the Global Service Product Management sector.
- Benefits: Opportunity to travel 10-25% of the time and work with innovative service design processes.
- Other info: Role involves collaboration with sales and field teams to enhance service penetration.
- Why this job: Be a key partner in shaping region-specific service products for the EMEA market.
- Qualifications: Significant experience in service product management and strong domain expertise in BMS and HVAC controls.
The predicted salary is between 60000 - 80000 £ per year.
The Product Manager, EMEA, Controls Service is accountable for innovation, development, and management of service products within the Controls domain in the Europe, Middle East, and Africa (EMEA) region. This role operationalizes global service platforms within the region and is responsible for building and managing region-specific service products using the Rapid Closed Loop (RCLP) new service design process. This role sits within the Global Service Product Management organization and is a key partner to the EMEA domain and leadership teams.
Key Responsibilities
- Own and manage a portfolio of service offerings for Building Management Systems, including HVAC controls across commercial buildings.
- Deploy and operationalize global controls service platforms that include remote monitoring, diagnostics, and predictive maintenance for the EMEA region.
- Develop and launch region-specific service offerings for BMS and connected building systems, aligned with global product architecture and standards.
- Serve as the subject matter expert for Controls Service, with deep knowledge of BMS platforms (including Metasys), HVAC control systems, and system integration.
- Drive execution of Rapid Closed Loop processes to continuously improve and scale service offerings.
- Partner with sales and field teams to increase service attachment, renewals, and penetration across the installed base of BMS and HVAC controls systems.
- Represent the voice of the EMEA customer and field organization to inform global product and connected platform strategies.
- Support continuous improvement initiatives through lean methodologies, including kaizen, problem solving and value stream mapping.
Success Measures
- Supports region domain service P&L performance, including revenue growth and margin expansion.
- Delivers on-performance new service introduction (NSI).
- Improves service attach/linkage rates across the portfolio.
- Increases premium (full coverage) service mix.
- Drives growth in connected assets.
Qualifications Required
- Significant experience in service product management, service operations, service commercial enablement, or product lifecycle management.
- Strong domain expertise in commercial building systems, including Building Management Systems (BMS), such as Metasys or similar platforms; HVAC controls, field controllers, and building system integration.
- Connected building solutions.
- Proven track record of bringing service offerings to market for installed building systems and scaling adoption.
- Experience with lifecycle and service models, including maintenance, remote services, upgrades, and long-term service agreements.
- Strong cross-functional leadership across engineering, field operations, sales, and digital teams.
- Solid commercial acumen, including pricing, packaging, and service economics.
- Proficiency in English, both written and spoken.
- Willingness and ability to travel 10–25% of the time.
Preferred
- Bachelor’s degree in Engineering, Business Administration & Management, or Technology.
- Experience working with digital or connected solutions.
- Familiarity with Lean methodologies and tools.
Product Manager, EMEA Controls Service employer: Ydu Jc Air Cond & Ref Inc.- Dubai
This role is based within the Global Service Product Management team, focusing on innovative service products. Employees benefit from a dynamic work environment and opportunities for professional growth. The company prioritises customer feedback to inform product strategies.
Contact Details:
Ydu Jc Air Cond & Ref Inc.- Dubai Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager, EMEA Controls Service
✨Join Product Management Meetups
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✨Utilise Online Communities
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If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Ydu Jc Air Cond & Ref Inc.- Dubai through your school's career services!
We think you need these skills to ace Product Manager, EMEA Controls Service
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Manager, EMEA Controls Service, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Manager, EMEA Controls Service position at Ydu Jc Air Cond & Ref Inc.- Dubai. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Ydu Jc Air Cond & Ref Inc.- Dubai
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
