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- Tasks: Lead the Parliamentary Support Help Desk and ensure top-notch service for MPs and MSSS.
- Company: Join Johnson Controls, a leader in making buildings smarter since 1885.
- Benefits: Enjoy competitive salary, generous leave, and exclusive discounts.
- Other info: Great opportunities for growth and casual dress on Fridays.
- Why this job: Make a real impact while developing your career in a dynamic environment.
- Qualifications: Team management experience and strong PC skills are essential.
The predicted salary is between 40000 - 50000 ÂŁ per year.
You will lead the Parliamentary Support Help Desk, ensuring excellent service for MPs and MSSS. You will manage customer queries, oversee the full opportunity and order process, and coordinate installation and service activities across direct teams and Tier 2 suppliers.
What We Offer
- Competitive Salary: Reflecting your skills and experience
- Generous Leave: 25 days annual leave (pro-rated in hours)
- Holiday Purchase Scheme: Buy up to 10 extra daysâup to 35 days total leave
- Comprehensive Benefits: Pension plan (up to 7% employer match), life assurance, employee assistance program, referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
- Dress Down Fridays: Casual attire to wrap up the week
How You Will Do It
- Lead the Help Desk team and act as the main escalation point
- Manage customer interactions across preâsale, deployment and inâlife support
- Plan and schedule installation and service work
- Monitor delivery performance and escalate issues where needed
- Coordinate documentation and support reporting
- Work closely with planners and operational managers to align resources
- Support continuous improvement and JCI values
What We Look For
Essential
- Teamâmanagement experience in a fastâpaced environment
- Strong PC literacy (Microsoft Office)
- Ability to build strong stakeholder relationships
- Knowledge of electronic security systems
- Ability to obtain NPPV3 & SC and complete CTC vetting
Preferred
- Experience with orders/invoices
- Knowledge of CBS, SAI, JDE, SMS, TMD, MAS
- SharePoint or CEH experience
- Project/Programme Management experience
- AâLevel or equivalent; degree advantageous
Parliament Support Team Manager employer: Ydu Jc Air Cond & Ref Inc.- Dubai
Contact Detail:
Ydu Jc Air Cond & Ref Inc.- Dubai Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Parliament Support Team Manager
â¨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Johnson Controls. A friendly chat can open doors and give you insider info about the role.
â¨Tip Number 2
Prepare for the interview by researching common questions for team management roles. We recommend practising your answers with a friend or in front of the mirror to boost your confidence.
â¨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you've managed teams and resolved conflicts in fast-paced environmentsâthis is key for the Parliament Support Team Manager role!
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Parliament Support Team Manager
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Parliament Support Team Manager role. Highlight your team management experience and any relevant skills that match the job description. We want to see how you fit into our vision!
Showcase Your Skills: Donât just list your skillsâshow us how you've used them in real situations! Whether it's managing customer queries or coordinating teams, give us examples that demonstrate your expertise. We love a good story!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless itâs relevant to the role. We appreciate clarity, and it helps us understand your qualifications better!
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way to ensure your application gets to the right people. Plus, it shows us youâre keen on joining our team at StudySmarter!
How to prepare for a job interview at Ydu Jc Air Cond & Ref Inc.- Dubai
â¨Know Your Stuff
Make sure you understand the role of a Parliament Support Team Manager inside out. Familiarise yourself with the responsibilities, especially around managing customer queries and coordinating installation activities. This will help you answer questions confidently and show that you're genuinely interested in the position.
â¨Showcase Your Leadership Skills
Since this role involves leading a Help Desk team, be prepared to discuss your team management experience. Think of specific examples where you've successfully led a team in a fast-paced environment. Highlight how you built strong relationships with stakeholders and resolved conflicts.
â¨Brush Up on Technical Knowledge
Given the emphasis on electronic security systems, itâs crucial to have a solid understanding of relevant technologies. If you have experience with CBS, SAI, or other systems mentioned in the job description, be ready to discuss how you've used them in past roles.
â¨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This not only shows your interest but also helps you gauge if the company is the right fit for you.