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- Tasks: Lead and develop a high-performing team in a fast-paced environment.
- Company: Join Johnson Controls, a leader in smart building solutions.
- Benefits: Competitive salary, generous leave, and exclusive discounts.
- Other info: Enjoy extensive career development opportunities and a supportive culture.
- Why this job: Make a real impact by enhancing customer experiences and team growth.
- Qualifications: Experience in team leadership and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
locations: Manchester-Manchester-United Kingdom
time type: Full time
posted on: Posted Today
job requisition id: WD30262550
Team Manager – ADT Support TeamShift Pattern: Night shift rotation
4‐on / 4‐off schedule
Hours: 19:00–07:00
We’re looking for an experienced and people‐focused Team Manager to lead our ADT Support team. This is a fantastic opportunity for someone who thrives in a fast‐paced environment, enjoys developing others, and is passionate about delivering an excellent customer and colleague experience.
What we offer
- Competitive Salary: Reflecting your skills and experience
- Bonus Plan: Designed to reward your impact
- Generous Leave: 25 days of annual leave plus time off in lieu for any Bank Holidays worked
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits: Pension plan (up to 7% employer match), Life assurance, Employee assistance program, Referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
- Free Onsite Parking: Hassle-free commuting
How You Will Do It
- Lead, coach, and develop a high‐performing team of Technical Support Advisors
- Foster a positive culture focused on quality, accountability, and exceptional customer experience
- Provide regular 1:1s, coaching, and performance reviews to support colleague growth
- Monitor service levels, workflow, and team performance to ensure operational targets are consistently achieved
- Work collaboratively with stakeholders across ADT and Johnson Controls to drive continuous improvement
- Ensure full compliance with processes, policies, and security standards
- Contribute to training, onboarding, and ongoing skills development
- Guide your team to deliver all customer satisfaction measures, taking proactive action where standards need improvement
- Analyse customer data to identify root causes of dissatisfaction and shape effective action plans
- Manage customer escalations when required
Essential:
- Experience leading or coaching a team in a customer‐focused environment
- Strong communication and people‐management skills
- Ability to motivate, support, and develop colleagues
- A calm, solutions‐focused approach in a fast‐paced environment
- Confidence making decisions and managing performance
Preferred:
- Experience in a contact centre, technical support, or service‐based environment
- Background in security, alarm monitoring, or similar industries
- Familiarity with KPIs, service levels, and operational reporting
Night Shift Team Manager employer: Ydu Jc Air Cond & Ref Inc.- Dubai
Contact Detail:
Ydu Jc Air Cond & Ref Inc.- Dubai Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Shift Team Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a Night Shift Team Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for team management roles and practice your answers. We want you to shine when discussing your experience in leading and developing teams.
✨Tip Number 3
Showcase your leadership style! During interviews, share specific examples of how you've motivated and supported your team in a fast-paced environment. This will help you stand out as a candidate who can thrive in our dynamic setting.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Johnson Controls. Let's get you that interview!
We think you need these skills to ace Night Shift Team Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership and customer service experience, as we’re looking for someone who can manage a team effectively.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for the Night Shift Team Manager role. Share specific examples of how you've led teams and improved customer satisfaction in previous roles.
Showcase Your People Skills: In your application, emphasise your communication and people-management skills. We want to see how you motivate and develop your team, so don’t hold back on sharing your success stories!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you into the process quickly!
How to prepare for a job interview at Ydu Jc Air Cond & Ref Inc.- Dubai
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Night Shift Team Manager. Familiarise yourself with the key aspects of leading a technical support team, including coaching, performance reviews, and customer satisfaction measures. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your People Skills
As a Team Manager, your ability to motivate and develop your team is crucial. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight your communication skills and how you've fostered a positive culture in previous roles, as this will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills in a fast-paced environment. Think of specific scenarios where you've had to manage escalations or improve service levels. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Research the Company Culture
Understanding Johnson Controls' values and mission will give you an edge in the interview. Look into their commitment to customer experience and continuous improvement. Be ready to discuss how your personal values align with theirs and how you can contribute to their goal of making buildings smarter and more efficient.