At a Glance
- Tasks: Provide technical support for security systems and assist customers with troubleshooting.
- Company: Join Johnson Controls, a leader in smart and sustainable building solutions.
- Benefits: Enjoy competitive salary, generous leave, and extensive career development opportunities.
- Other info: Dynamic work environment with casual dress code and free onsite parking.
- Why this job: Make a real difference by helping customers stay safe and secure.
- Qualifications: Passion for problem-solving and excellent communication skills required.
The predicted salary is between 40500 - 49500 £ per year.
Technical Support Advisor – Join Our Team!
Johnson Controls is a global leader in smart, healthy, and sustainable buildings.
Our mission is to reimagine building performance to better serve people, places, and the planet.
We’re looking for a skilled Support Technician to join our ADT team.
Each year, we help more than 300,000 customers stay safe and secure by keeping their alarm systems running smoothly.
With us, you’ll benefit from ongoing training, strong job security, and clear opportunities for career growth across local, national, and global levels.
What we offer
- Competitive Salary: Reflecting your skills and experience
- Bonus Plan: Performance-based bonuses to reward your impact
- Generous Leave: 25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits: Pension plan (up to 7% employer match)
- Life assurance
- Employee assistance program
- Referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
- Free Onsite Parking: Hassle-free commuting
- Dress Down Fridays: Casual attire to wrap up the week
- How will you do it
In this phone-based, security system support role, you will provide technical support to field engineers and customers.
This is a full-time, office-based position (M40) on a day shift (with variable start and finish times), including weekend work.
Handling admin tasks and maintaining accurate records.
- You will
- Diagnose and troubleshoot security alarm faults
- Use a broad range of monitoring and programming software
- Deliver excellent customer service to external residential and commercial customers
- Handle bespoke and high-security customer requirements with discretion
- Assist field engineers to ensure remote connectivity to alarm systems
- What We’re Looking For
We want passionate, detail-oriented problem solvers who thrive in a high-energy environment.
Essential Skills
- An interest in problem-solving
- Excellent communication skills
- Ability to convey technical information to a non-technical audience
- Preferred Skills
- Experience in technical problem-solving
- Experience providing customer service over the phone
- Background in customer service
- Johnson Controls: Enhancing the Intelligence of Buildings
Your buildings have a purpose.
They are places for people to live or work.
Facilities for learning or healing.
Venues for entertainment and shopping.
Sites for the specialized storage of tangible goods or mission-critical data.
Your buildings have a huge variety of functions; they are central to your mission.
This is where Johnson Controls comes in, helping drive the outcomes that matter most.
Through a full range of systems and digital solutions, we make your buildings smarter.
A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable.
Most important, smarter buildings let you focus more intensely on your unique mission.
Better for your people.
Better for your bottom line.
Better for the planet.
At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since.
Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.
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Technical Support Operator in Manchester employer: Ydu Jc Air Cond & Ref Inc.- Dubai
YDU JC Air Cond & Ref Inc. in Dubai is an excellent employer, offering a dynamic work environment where efficiency and customer satisfaction are at the forefront. With competitive benefits, a generous leave policy, and ample opportunities for career development, employees are encouraged to grow and thrive within the company. The supportive culture fosters teamwork and innovation, making it a rewarding place to build a meaningful career.
Contact Details:
Ydu Jc Air Cond & Ref Inc.- Dubai Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Operator in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ydu Jc Air Cond & Ref Inc.- Dubai. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ydu Jc Air Cond & Ref Inc.- Dubai before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Operator in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ydu Jc Air Cond & Ref Inc.- Dubai:Your cover letter is your chance to shine! Tell us why you want to work at Ydu Jc Air Cond & Ref Inc.- Dubai specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ydu Jc Air Cond & Ref Inc.- Dubai!
How to prepare for a job interview at Ydu Jc Air Cond & Ref Inc.- Dubai
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
