At a Glance
- Tasks: Diagnose security alarm faults and provide top-notch customer service.
- Company: Join a leading security solutions provider with a focus on innovation.
- Benefits: Enjoy competitive salary, generous leave, and exclusive discounts.
- Other info: Great career growth opportunities and a casual dress code on Fridays.
- Why this job: Be part of a dynamic team solving real-world problems every day.
- Qualifications: Strong problem-solving skills and excellent communication abilities.
The predicted salary is between 30000 - 40000 £ per year.
Location: M40, full‑time office‑based position with variable start and finish times, including weekend work.
What the role will involve:
- Diagnose and troubleshoot security alarm faults.
- Use a broad range of monitoring and programming software.
- Deliver excellent customer service to external residential and commercial customers.
- Handle bespoke and high‑security customer requirements with discretion.
- Assist field engineers to ensure remote connectivity to alarm systems.
- Handle administrative tasks and maintain accurate records.
What We’re Looking For:
- Interest in problem‑solving.
- Excellent communication skills.
- Ability to convey technical information to a non‑technical audience.
Preferred Skills:
- Experience in technical problem‑solving.
- Experience providing customer service over the phone.
- Background in customer service.
Benefits:
- Competitive salary reflecting your skills and experience.
- Generous leave: 25 days of annual leave (pro‑rated in hours) plus time off in lieu for any bank holidays worked.
- Holiday purchase scheme: Buy up to 10 extra days – up to 35 days total leave.
- Comprehensive benefits: pension plan (up to 7% employer match), life assurance, employee assistance program.
- Referral scheme and exclusive discounts on high street brands, cycle‑to‑work scheme, and Johnson Controls product discounts.
- Career development: extensive growth and advancement opportunities.
- Free on‑site parking.
- Dress‑down Fridays: casual attire to wrap up the week.
Technical Support Advisor B2B in Manchester employer: Ydu Jc Air Cond & Ref Inc.- Dubai
As a Technical Support Advisor at our M40 location, you will join a dynamic team that values problem-solving and excellent customer service. We offer a competitive salary, generous leave options, and extensive career development opportunities, all within a supportive work culture that encourages growth and innovation. Enjoy unique benefits such as a holiday purchase scheme, exclusive discounts, and a relaxed dress code on Fridays, making this an ideal workplace for those seeking meaningful and rewarding employment.
Contact Details:
Ydu Jc Air Cond & Ref Inc.- Dubai Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Advisor B2B in Manchester
✨Tip Number 1
Get to know the company! Research Johnson Controls and understand their values and products. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves diagnosing security alarm faults, try to simulate troubleshooting scenarios. This will prepare you for any technical questions they might throw your way.
✨Tip Number 3
Brush up on your communication skills! You’ll need to explain technical stuff to non-techy customers, so practice breaking down complex information into simple terms. Role-playing with a friend can be super helpful!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Technical Support Advisor B2B in Manchester
Some tips for your application 🫡
Show Your Problem-Solving Skills:We want to see how you tackle challenges! In your application, highlight any experiences where you've successfully diagnosed and resolved issues, especially in a technical context. This will show us you're the right fit for the role.
Communicate Clearly:Since you'll be conveying technical info to non-technical folks, make sure your application reflects your communication skills. Use simple language and clear examples to demonstrate how you've made complex topics easy to understand in the past.
Tailor Your Application:Take a moment to customise your application for this specific role. Mention your experience with customer service and any relevant technical skills that align with what we're looking for. It shows us you’re genuinely interested!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it makes the whole process smoother for everyone!
How to prepare for a job interview at Ydu Jc Air Cond & Ref Inc.- Dubai
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to security alarms and troubleshooting. Familiarise yourself with common faults and the software used in monitoring and programming. This will help you answer questions confidently and demonstrate your problem-solving skills.
✨Practice Your Communication Skills
Since you'll be conveying technical information to non-technical customers, practice explaining complex concepts in simple terms. You could role-play with a friend or family member to get comfortable with this. Clear communication is key to delivering excellent customer service.
✨Showcase Your Customer Service Experience
Prepare examples from your past roles where you provided outstanding customer service, especially over the phone. Highlight situations where you resolved issues effectively and maintained a positive relationship with customers. This will show that you understand the importance of customer satisfaction.
✨Be Ready for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would handle specific situations, like dealing with a frustrated customer or troubleshooting a complex alarm issue. Practising these scenarios can help you articulate your thought process and decision-making skills during the interview.
