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- Tasks: Coordinate engineer appointments and manage dynamic schedules for seamless service delivery.
- Company: Join a supportive team at Johnson Controls, making buildings smarter since 1885.
- Benefits: Enjoy competitive salary, generous leave, and exclusive discounts on high street brands.
- Why this job: Be the heartbeat of our operations and make a real impact in customer service.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Flexible hybrid working and excellent career development opportunities await you.
The predicted salary is between 28800 - 43200 £ per year.
Locations: Manchester, United Kingdom
Time Type: Full time
Posted on: Posted Today
Job Requisition ID: WD30257077
Join Us as a Customer Service Coordinator
Manchester – Tyco Park | Full-Time | Hybrid Working (2 days/week after 6 months)
Usual Hours: 8:00–17:00, Monday to Friday | Flexibility Required: Between 7:00–19:00 Monday to Sunday
What we offer
- Competitive Salary: Reflecting your skills and experience
- Generous Leave: 25 days annual leave (pro-rated in hours)
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits: Pension plan (up to 7% employer match), Life assurance, Employee assistance program, Referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
- Free Onsite Parking: Hassle-free commuting
- Dress Down Fridays: Casual attire to wrap up the week
What You Will Do
As a Service Operations Specialist, you’ll be the heartbeat of our maintenance scheduling team—working closely with internal teams and national clients to ensure planned and emergency works are executed seamlessly. Your day-to-day will include:
- Coordinating engineer appointments and managing dynamic diaries
- Communicating with customers via phone and email to confirm schedules and resolve queries
- Ordering parts, securing purchase orders, and completing permits
- Navigating multiple customer portals and internal systems
- Collaborating with Service Managers to optimize engineer productivity
- Liaising with Sales, Billing, FM Helpdesk, and Subcontractors
- Supporting KPIs and reporting to the Planning Team Manager
What We Look For
Must-Haves:
- At least 1 year of customer service experience
- Excellent communication skills—written and verbal
- Strong multitasking and time management abilities
- High attention to detail and urgency
- Confident decision-making and problem-solving skills
- Proficiency in using multiple PC applications
Nice-to-Haves:
- Experience with GANT-based planning or dispatch software
- Familiarity with processing invoices and purchase orders
- Previous scheduling experience in a service or maintenance role
You will be joining a friendly, supportive team where colleagues genuinely help each other succeed. If you’re looking for a role where you can grow, feel valued, and enjoy coming to work—this could be just the opportunity for you.
Service Desk Coordinator in Manchester employer: Ydu Jc Air Cond & Ref Inc.- Dubai
Contact Detail:
Ydu Jc Air Cond & Ref Inc.- Dubai Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Coordinator in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Service Desk Coordinator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your answers. We want you to shine when discussing your multitasking skills and how you handle customer queries.
✨Tip Number 3
Show off your personality! When you get the chance to chat with potential employers, let your enthusiasm for the role come through. They’re looking for someone who fits into their friendly team, so be yourself!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Johnson Controls.
We think you need these skills to ace Service Desk Coordinator in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant multitasking abilities to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for the Service Desk Coordinator role. Share specific examples of how you've excelled in similar positions and how you can contribute to our team.
Show Off Your Communication Skills: Since excellent communication is key for this role, ensure your written application is clear and concise. Use proper grammar and structure to demonstrate your attention to detail and professionalism.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Ydu Jc Air Cond & Ref Inc.- Dubai
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Desk Coordinator role. Familiarise yourself with the key responsibilities like coordinating engineer appointments and managing customer communications. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since excellent communication is a must-have for this role, prepare to demonstrate your skills during the interview. Think of examples where you've effectively resolved customer queries or communicated complex information clearly. Practising these scenarios can help you articulate your experience better.
✨Highlight Your Multitasking Abilities
The job requires strong multitasking and time management skills. Be ready to discuss how you've successfully juggled multiple tasks in previous roles. You could even mention specific tools or techniques you use to stay organised and efficient, which will impress the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for scheduling, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
