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- Tasks: Coordinate maintenance schedules and ensure seamless communication with clients and engineers.
- Company: Join a leading company making buildings smarter since 1885.
- Benefits: Competitive salary, generous leave, and exclusive discounts.
- Why this job: Be the heartbeat of a supportive team and grow your career.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Enjoy hybrid working, casual Fridays, and excellent career development opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Locations: Manchester, United Kingdom
Time Type: Full time
Posted on: Posted Today
Job Requisition ID: WD30257085
Join Us as a Customer Service Coordinator
Manchester – Tyco Park | Full-Time | Hybrid Working (2 days/week after 6 months)
Usual Hours: 8:00–17:00, Monday to Friday | Flexibility Required: Between 7:00–19:00 Monday to Sunday
What we offer
- Competitive Salary: Reflecting your skills and experience
- Generous Leave: 25 days annual leave (pro-rated in hours)
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits: Pension plan (up to 7% employer match), Life assurance, Employee assistance program, Referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
- Free Onsite Parking: Hassle-free commuting
- Dress Down Fridays: Casual attire to wrap up the week
What You Will Do
As a Service Operations Specialist, you’ll be the heartbeat of our maintenance scheduling team—working closely with internal teams and national clients to ensure planned and emergency works are executed seamlessly. Your day-to-day will include:
- Coordinating engineer appointments and managing dynamic diaries
- Communicating with customers via phone and email to confirm schedules and resolve queries
- Ordering parts, securing purchase orders, and completing permits
- Navigating multiple customer portals and internal systems
- Collaborating with Service Managers to optimize engineer productivity
- Liaising with Sales, Billing, FM Helpdesk, and Subcontractors
- Supporting KPIs and reporting to the Planning Team Manager
What We Look For
Must-Haves:
- At least 1 year of customer service experience
- Excellent communication skills—written and verbal
- Strong multitasking and time management abilities
- High attention to detail and urgency
- Confident decision-making and problem-solving skills
- Proficiency in using multiple PC applications
Nice-to-Haves:
- Experience with GANT-based planning or dispatch software
- Familiarity with processing invoices and purchase orders
- Previous scheduling experience in a service or maintenance role
You will be joining a friendly, supportive team where colleagues genuinely help each other succeed. If you're looking for a role where you can grow, feel valued, and enjoy coming to work—this could be just the opportunity for you.
Service Coordinator in Manchester employer: Ydu Jc Air Cond & Ref Inc.- Dubai
Contact Detail:
Ydu Jc Air Cond & Ref Inc.- Dubai Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator in Manchester
✨Tip Number 1
Get to know the company! Research Johnson Controls and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of customer interaction, make sure you can articulate your thoughts clearly. Try mock interviews with friends or use online platforms to boost your confidence.
✨Tip Number 3
Show off your multitasking abilities! Prepare examples from your past experiences where you successfully juggled multiple tasks. This will demonstrate your capability to handle the dynamic nature of the Service Coordinator role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team at Johnson Controls. Don’t miss out!
We think you need these skills to ace Service Coordinator in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant multitasking abilities to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for the Service Coordinator role. Share specific examples of how you've successfully managed schedules or resolved customer queries in the past.
Show Off Your Communication Skills: Since excellent communication is key for this role, ensure your written application is clear and concise. Use proper grammar and structure to demonstrate your verbal skills as well!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Ydu Jc Air Cond & Ref Inc.- Dubai
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Coordinator role. Familiarise yourself with the key responsibilities like coordinating engineer appointments and managing dynamic diaries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since excellent communication is a must-have for this role, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with customers in the past, whether through phone or email. This will highlight your ability to resolve queries and confirm schedules seamlessly.
✨Demonstrate Your Multitasking Abilities
The job requires strong multitasking and time management skills. Think of specific instances where you've successfully juggled multiple tasks or projects. Be ready to discuss how you prioritised your workload and ensured everything was completed on time, as this will resonate well with the interviewers.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the team dynamics, company culture, and growth opportunities. This shows that you're not just interested in the job but also in how you can contribute to and grow within the company.
